Explain why effective communication is important in developing positive relationships with children young people and adults. Children – you need to work closely with children both on their own and in a group, when working with welcome and valued as individuals, being proffesional at all times and not too distant, taking the time to sit and listen to and to connect with them. You need to make it clear to the child / children what it is you need from them and what you are saying / asking of them addressing their needs as you go along. There may be issues that cause barriers in the communication for example speech or language. They need to see that you are listening to them, concentrate on what they are saying to you and look at their body posture / language you can tell a lot from how they sit for example are they leaning away or towards you, are they talking very quiet ? these are just 2 things that could tell you that they are scared of talking to you. Try to encourage them to talk to you and open up, ask them questions and if they ask you questions answer them in a language they understand. Use appropriate tone of voice when talking to the child as the tone may frighten or upset the child so be relaxed and use words that are relevant to the conversation and words that the child will understand. If there are problems then you need to decide on what course of action needed and wether another teacher / adult needs to be involved work with the child and ask what they would like to do and discuss how to go about this. Young people- Good communication is central to working with young people. It involves listening questioning understanding and responding to what is being communicated by them. It is important to be able to communicate both on a one to one basis and in a group context. Communication isnt just about the words you use but also your manner of speaking , body language and also the effectivness with which you listen. To be able to communicat effectivley you need to take into account the culture and context for example if english is a second language. Effective engagement requires the involvement of the young person and the person / persons caring for them in all aspects of the design and delivery of services and all decisions that effect them so the importance also being consulting them and to consider their opinion and perspective from the start. Another important and key part is trust both between the young person and the teachers and the carers it is important to build the respect honesty and understanding and to keep the continuity going promoting the engagement and improvement of lives Adults- When communicating with adults there are several aspects of the engagement that should be considered. Listening is an important aspect of effectivly communicating with adults as it helps productive intertactions. Bad listening can lead to misunderstanding and frustration. Effective and active listening requires effort on the part of the both people maintaining eye contact and blocking out all enviromental distractions during the discussion. Using non verbal communication including posture, facial expressions, gestures, appearance, eye contact, proximity, rate of speech, tone, pitch, volume and even touch in some circuimstances. The awareness of how non verbal communication is interpreted is key to how successful the communication is for example crossing of arms lack of eye contact placving hands on your hips the tone of voice could all interpret the person not being bothered / angry. On the other hand constant eye contact, leaning forward, smiling nodding all point to the person wanting to know and being interested. Sensitivity also plays a part and is increasingly important for communicating with adults from different cultural backgrounds with it comes the potential for missunderstandings due to the different communication expectations and the increase of the adult being unduly offended. Communication between...
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