Tcs- Knowledge Management

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  • Topic: Enterprise content management, Information technology management, Content management system
  • Pages : 15 (4213 words )
  • Download(s) : 630
  • Published : April 1, 2012
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Knowledge Management using Enterprise Content Management System Knowledge Management is increasingly becoming an important area for every enterprise. Today the knowledge is in the form of content generated and used within an organization. Organizations face challenges in collating, tagging, identifying, storing, retrieval, reuse, archival and disposal of this content. Enterprise Content Management (ECM) aims at managing all of the unstructured information or content in an enterprise. ECM manages content or information that exist in an enterprise in different digital formats viz., text documents, spreadsheets, still images, audio and video files, and many other file types and formats.

About the Author
Anand Rao Anand is the Global KM Practice Head in TCS. He has worked in IT industry for last 25+ years on various technologies and has 18+ years of experience in ECM technologies.

Enterprise Content Management System

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TATA CONSULTANCY SERVICES

Table of Contents
1. Introduction 2. Enterprise Content Management Components 3. Document Management Systems 4. Workflow 5. Forms Management 6. Web Content Management 7. Digital Asset Management 8. Enterprise Reports Management 9. Records Management 10. Collaboration 11. Search 12. Knowledge Maturity-5ikm3 13. Need For A Maturity Model 3 4 4 5 5 6 6 6 7 7 7 8 8

Enterprise Content Management System

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TATA CONSULTANCY SERVICES

Introduction
Enterprises generate content as part of their day-to-day operations. This content is about their processes, customer interactions (proposals, costing, project plans, profiles and learning), interactions with the Government, etc. Today, this content mostly exists in the digital form namely text, images, graphics, audio, video, spreadsheets etc. The content is also generated throughout the enterprise and exists on personal computers, laptops, department servers, papers, and tapes. Organizations face challenges in collating, tagging, identifying, storing, retrieval, reuse, archival and disposal of this content. Content generated by the organization, once effectively tagged and stored for efficient retrieval, forms the knowledge bank of the organization. This is not an easy task though.As more and more content gets generated storage even in the digital form becomes a challenging affair. Enterprise Content Management (ECM) aims at managing all of the unstructured information or content in an enterprise. ECM manages content or information that exist in an enterprise in different digital formats viz., text documents, spreadsheets, still images, audio and video files, and many other file types and formats. ECM also helps to create content with common desktop applications like Microsoft Word and easy-to-use content authoring templates. It can also capture and incorporate existing content from a variety of sources. ECM also manages content from other enterprise applications such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and enterprise portals. The main aspect of creating knowledge out of content that exists in an enterprise is adding intelligence by creating categorization schema, metadata, and tags that make search and retrieval of data faster and more efficient. The second aspect is generating and managing relationship between pieces of content, allowing one piece of content to have multiple identities depending on how it is used in various contexts and renditions. This is the ’object model’ of content. Content that is intelligently tagged and the content that has been developed, object model supports efficient repurposing of information. Providing ease in access and well managed content to all stakeholders of the enterprise, is effective management of knowledge. ECM also controls the publishing of content through multiple channels. For example, a single piece of content may be published simultaneously on a web site, retrieved from desktops, broadcast as a fax, printed as a text document, and sent to a...
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