Tata Motors

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Management Control System Of Tata Motors

Project Report
MCS (Section C)
Group Members: Bikash Jaiswal Chaitalee Kumari Charu Attri Chayan Jain Cherag S Rana Garveet Modi

Acknowledgement
We would like to express our gratitude towards Prof. C Padmavathi for guiding us and supporting us. She not only illuminated the way to select the apt company but also helped us work on the appropriate sub titles in order to understand the Management Control systems being put in to place by TATA Motors. All of us were able to understand the pros and cons of every decision and control methodology undertaken by the company, all because of the clarity brought in by the teachings of ma‟am. It would not have been possible to truly appreciate the significance of having these systems in place without a well synchronized team and an encouraging faculty.

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Contents
Introduction............................................................................................................................................. 4 Code Of Conduct ..................................................................................................................................... 5 Organisational Structure .......................................................................................................................... 7 Information Management Systems Used At Tata Motors ....................................................................... 10 Quality Control and R&D ...................................................................................................................... 11 Human Capital ...................................................................................................................................... 15 Work Environment ............................................................................................................................ 16 Labour Relations ............................................................................................................................... 17 Training And Development ............................................................................................................... 17 Performance Evaluation Of Tata Motors: ........................................................................................... 19 Risk and Concerns ................................................................................................................................. 21 Internal Control Systems And Their Adequacy ...................................................................................... 22 Audit Committee ............................................................................................................................... 22 Grievance .......................................................................................................................................... 24 Investors‟ Grievance Committee ........................................................................................................ 25

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Introduction
TATA MOTORS, India‟s largest motor company was founded by Mr. JRD Tata in 1945 with its headquarters in Mumbai. The company has shown consolidated revenues of INR 1, 65,654 crores for the financial 2011-12. It is the world's fourth largest truck and bus manufacturer. The company's manufacturing base in India is spread across Jamshedpur (Jharkhand), Pune (Maharashtra), Lucknow (Uttar Pradesh), Pantnagar (Uttarakhand), Sanand (Gujarat) and Dharwad (Karnataka). Tata Motors is also expanding its international footprint, established through exports since 1961. The company's commercial and passenger vehicles are already being marketed in several countries in Europe, Africa, the Middle East, South East Asia, South Asia, CIS, Russia and South America. The company‟s vision is to be ''best in the manner in which we operate, best in the products we deliver, and best in our value system and ethics.'' The company‟s...
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