From my experience, project managers in the SE industry are not trained especially for this role. Often we are in a functional role within the company and given a project to manage as extra responsibility. The SE industry is also a much more customer-focused business. It’s interesting to note that customer satisfaction runs high in the journal’s statistics, despite its low scores in other areas. James Harrington (2000) said, “Quality is meeting or exceeding customer expectations at a cost that represents value to them.” Project Managers in the SE industry will work harder to satisfy customers, allowing scope creep and the like in order to provide a better project in spite of time and cost delays.
The following statistics summarize the journal article results for the CE and SE industry. SE cost and schedule overruns and organization support were the largest negative variances against CE.
Project Planning Success in CE and SE Industry
Cost Overrun (%)17%23%(35%)
In a recent study of 100 companies, only 37% of major SE projects were completed on time and only 42% were completed on budget (Gordon, 1999). I...