Tarc Bus Services

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1. (Jonny Chin Fui Chung, 2012)INTRUDUCTION
1.1 Background

Tunku Abdul Rahman College is more than 40 years old. It is located in Jalan Genting Klang, Setapak, about eight kilometers from the city of Kuala Lumpur. It occupies an area of 186 acres. It has about 25,000 students today (TARC, Tunku Abdul Rahman College Prospectus 2011/2012, pp. 14-15), making it the largest public college in Malaysia. The students are able to enjoy various facilities and the environment is very conducive for study and for relaxation. However, there is an efficient internal shuttle bus service for TAR College students.

1.2.1 Students : Then and Now

20 years ago, almost all the students walked or took public transport to attend classes in TAR College. Ten years ago, the college started to provide bus service to students. The statistics today shows that more than 50% of the students take college bus to college every day. This information was obtained from the Student Affairs Department on 21 May 2012.

1.2.2 The challenge the college faces

Due to sharp of increase in the number of students taking college bus, insufficient internal shuttle bus service problems are now unavoidable. The problems include some of the buses are not on schedule, water seeps in from the bus roof-top window, bad attitude of drivers, too few buses (especially on Friday) and no rear sign box (display of areas). A bus service ferries students between the campus and nearby residential areas such as Wangsa Maju, Taman Sri Rampai, Jalan Genting Klang, Melati Utama and PV10/PV12/PV 13. The college had taken some steps to improve the situation. The number of trips of buses between college and Wangsa Maju and PV10/PV12/PV13 had been increased. However, it still cannot meet the need of students who live on Jalan Genting Klang, Taman Melati and Sri Rampai.

1.2 Problem

TAR College provides 10 buses for its staff and students to commute to and from college, which are not enough to meet the needs. This could be due to the public buses are crowded and more expensive than college buses so the students prefer to take college buses. The college buses are getting older and some of the roof-top windows cannot be closed properly. The impatient drivers sometimes refuse to open the door for late students. The shortage of drivers in college, especially Chinese drivers, is one of the problems, especially on Fridays.

1.3 Purposes

The project aims to identify the problems of insufficient bus service for TAR College students and to show that TAR College must take immediate action to solve the problems faced by students due to the increasing number of students taking college buses to college. This report aims to reach a long-term solution and also to suggest any short-term solutions that help the situation.

1.4 Methods

1.4.1 The Sample

The sample size of 50 was randomly selected, between the ages of 18 to 22 from different gender and residential areas. They all are students of TAR College KL Main Campus.

1.4.2 Data Collection

A) Survey

A draft questionnaire was used with a sample of 5 students. After getting feedback, the draft questionnaire was updated to a new and improved questionnaire to be handed out to TAR College students. This consists of 10 questions which focused on the problems of insufficient bus service and the ways to improve the bus service in TAR College. A clean copy of the questionnaire can be found in Appendix A.

B) Observations

The observations were carried out at the bus stop in college. We took pictures of crowded students in the bus, the broken roof-top window and the students who were waiting for the buses for a long period. Some of these pictures can be found in Appendix B. These observations were conducted for six consecutive days from 21 to 26 May 2012.

1.5 Scope

The report investigates the insufficient bus service for students of Tunku Abdul Rahman College KL Main...
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