Tanza Oasis

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2012
EZEKIEL BRUSAS . PRINCESS PALLASIGUE . REAGIME RUFINO . DAILENE MAE SANCHEZ

Tanza Oasis Hotel and Resort

Table of Contents

I. Introduction3

II. Company Profile6

III. Products and Services Offered9

IV. Management and Staff Awareness21

V. Hotel and Resort Analysis31

VI. Recommendations34

VII. References36

VIII. Attachments37

I. INTRODUCTION

With technology getting obsolete by the seconds, one wonders if there is any relevance to the future. Especially for the trendy hospitality industry, where the race is to compete in fulfilling guest expectations. These expectations are related to the product, its character and personality. Hotel and resort chains spend a tremendous amount of time and money in researching user-friendly technology to remain competitive. Hotels and resorts are going hi-tech in every area of guest experience. 

A quick review of the use of technology in hotels and resorts reveals an interesting conclusion. Hotels, which do not keep pace with technology, may lose their guest base while at the same time, a traveler who does not keep himself updated with technology may feel out of place in hi-tech hotels. Most city hotels are well equipped with latest, state of the art technology. The future hotels might see hotel rooms with much more advanced technology. For example, hotels are now adopting biometrics technology. This technology uses voice, fingerprints or retina scan for personal identification, replacing the room key and combination safe in the rooms. One has to glare at the door to get it opened or, touch the biometric sensor to open the safe. 

Practically all good hotels have high definition television sets, but with the advent of 3D revolution, hotels will have to switch to new technology sooner than later. The same technology will also be useful for telephonic and video conferencing. 

Touch screen telephones, compressor free mini bars, in-room environment control, electronic do not disturb signs etc, have now become as part of granted features in the rooms. The introduction of Control4 is going to further revolutionize the hotel systems. Imagine walking to the door of the room, the system detects the person, turns on the lights, TV, sets temperature of the room, and awaits guest’s arrival at the door. The TV starts to play a welcome message or introduces the room features as they enter the room. The system also manages the wakeup call and do not disturb process. 

Future hotels are going to use room window glass as a TV screen. A switch will make the glass opaque and a projection system from the ceiling will start your favorite program on the screen with surround sound digital speakers. 

Today, hotels offer high-speed wireless broadband internet connectivity in the rooms with interface to the TV. Some hotels however, offer wireless internet in the entire hotel, in every nook and corner. One can use the laptop anywhere. Hotels also offer color-printing facilities from the laptop at a central printer in the Business Center. 

Room motion sensors detect motion and body temperature, and set the room parameters to suit your body needs. If no motion is detected beyond a specified period, it turns off the air-conditioning, lights and TV. Timer settings are crucial for success of this system. 

For those who need to relax their muscles, hotels offer an electric massage chair in the rooms. No need to go to the spa for time strapped guests needing a quick fix. 

For satisfying a demanding hi-tech traveler, the art is to anticipate needs and tailor the product with such elements that satisfies these needs and wants. A few years back an hotelier could not have imagined a guest carrying his virtual office in his laptop, or his music collection in his i-Pod or MP3. Well, today he does. Hotels are therefore providing connectivity of these gadgets to the TV and sound system. Hotels are also...
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