January 9, 2010
Case No. 1
Staffing is one of the most important functions necessary for the success of an organization. Without staffing, a company is unable to acquire and retain a functional workforce. Staffing is essential in the life of a company. Organizations require a staffing strategy that will provide revenue for the company, quality of both employees and products of the company, and create principles that allow the company to be organized. Based on the information provided about Tanglewood and its operations, I have the following understandings of the company and I am able to provide recommendations to build a stronger staffing strategy for this organization. Acquire or Develop Talent
Tanglewood should both acquire and develop talent. Since Tanglewood wishes to abide by the mission statement, they should acquire employees that are able to provide a high level of customer service as well as be knowledgeable about the products and services that they are selling. Since training is an ongoing part of employment, Tanglewood should continuously develop its employees in order to be compliant with their company goals and mission. Hire yourself or Outsource
Since Tanglewood expects its employees to reflect knowledge of the products and have the ability to provide exceptional customer service it should do all of the hiring. Outsourcing may not provide the ability to recruit the expected type of employees. External or Internal Hiring
Upper level management should be created internally. Promotions or transfers within the company should allow for internal hiring to obtain individuals that already respect and understand the company philosophy. Lower level or entry level employment should require external hiring. Core or Flexible Workforce
Since the business makes reference to the “team” philosophy I recommend core workforce. Flexibility of the workforce would not work because full time...