T5 Moods and Emotions

The PNG University of
Technology
Department of Business
Studies
Executive Masters in Business
Administration

Managing People and Organisations
(MBA506)
Lecturer /Facilitator: Frieda Siaguru

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SUBJECT: EMBA 506

Managing People and
Organisations
(MBA506)
TOPIC: Emotions and Moods

Facilitator: FRIEDA SIAGURU1-2

OUTLINE:
Introduction
Differentiate emotions from moods
Emotions: rational and functions they serve.
Sources of emotions and moods.
Impact emotional labor has on employees.
Affective events theory and its applications.
Emotional intelligence. strategies for emotion regulation
Applying concepts of emotions and moods

Implication for managers

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Learning Objective:
Upon completion of this session, participants will be able to:
Differentiate emotions from moods and list the basic emotions and moods.
Discuss whether emotions are rational and what functions they serve. Identify the sources of emotions and moods.
Show the impact emotional labor has on employees.
Describe affective events theory and identify its applications.
Contrast the evidence for and against the existence of emotional intelligence.
Be able to identify strategies for emotion regulation and their likely effects.
Apply concepts about emotions and moods to specific OB issues. 1-4

What Are Emotions?
Emotions defined: Feelings experienced towards an object, person or event that create a state of readiness
 emotions demand attention and interrupt our train of thought
 emotions are directed toward something
Why Emotions Were Ignored in OB?
The “myth of rationality”
 Organizations are not emotion-free.

Emotions of any kind are disruptive to organizations.
 Original OB focus was solely on the effects of strong negative

emotions that interfered with individual and organizational efficiency.
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Differentiate Emotions from Moods
Affect
Affect

AAbroad broadrange rangeof of emotions emotions that that people peopleexperience. experience.

Emotions
Emotions

Intense