T5 Moods and Emotions

Topics: Emotion, Feeling, Affect display Pages: 26 (2135 words) Published: April 27, 2015
The PNG University of
Technology
Department of Business
Studies
Executive Masters in Business
Administration

Managing People and Organisations
(MBA506)
Lecturer /Facilitator: Frieda Siaguru

1-1

SUBJECT: EMBA 506

Managing People and
Organisations
(MBA506)
TOPIC: Emotions and Moods

Facilitator: FRIEDA SIAGURU1-2

OUTLINE:
Introduction
Differentiate emotions from moods
Emotions: rational and functions they serve.
Sources of emotions and moods.
Impact emotional labor has on employees.
Affective events theory and its applications.
Emotional intelligence.
strategies for emotion regulation
Applying concepts of emotions and moods

Implication for managers

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Learning Objective:
Upon completion of this session, participants will be able to: Differentiate emotions from moods and list the basic emotions and moods.
Discuss whether emotions are rational and what functions they serve.
Identify the sources of emotions and moods.
Show the impact emotional labor has on employees.
Describe affective events theory and identify its applications. Contrast the evidence for and against the existence of
emotional intelligence.
Be able to identify strategies for emotion regulation and their likely effects.
Apply concepts about emotions and moods to specific OB
issues.
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What Are Emotions?
Emotions defined: Feelings experienced towards an object, person or event that create a state of readiness
 emotions demand attention and interrupt our train of thought  emotions are directed toward something
Why Emotions Were Ignored in OB?
The “myth of rationality”
 Organizations are not emotion-free.

Emotions of any kind are disruptive to organizations.
 Original OB focus was solely on the effects of strong negative

emotions that interfered with individual and organizational efficiency. 1-5

Differentiate Emotions from Moods
Affect
Affect

AAbroad
broadrange
rangeof
of emotions
emotions
that
that people
peopleexperience.
experience.

Emotions
Emotions

Intense
Intensefeelings
feelingsthat
thatare
are
directed
directedat
atsomeone
someoneor
or
something.
something.

Moods
Moods

Feelings
Feelingsthat
thattend
tendto
tobe
beless
less
intense
intensethan
thanemotions
emotionsand
and
that
thatlack
lackaacontextual
contextual
stimulus.
stimulus.
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,

List the Basic Emotions and Moods

Insert Exhibit 4-1

Copyright © 2013 Pearson Education, Inc.
publishing as Prentice Hall

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Affect is a generic term that covers a broad range of feelings

people experience. This includes both emotions and moods.
Emotions are intense feelings that are directed at someone or something. Moods are the feelings that tend to be less intense than emotions and that lack a contextual stimulus.
Not all psychologists agree; however, there do seem to be six basic emotions that emerge in studies: anger, fear, sadness, happiness, disgust, surprise. All other emotions fall under these six. So, sometimes as many as twelve emotions are identified. Some psychologists even place these basic six on a spectrum of emotion. These range from Happiness to Surprise to Fear to

Sadness to Anger and to Disgust. This continuum suggests that a person moves from left to right and back as he or she experiences emotions during the day. And the emotions transition from one to the next. For example, a person can feel Happiness. Or may feel Surprise/Happiness or may be merely Surprised.

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Emotions :Rational and What Functions
They Serve

Insert Exhibit 4-2

Copyright © 2013 Pearson Education, Inc.
publishing as Prentice Hall

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Our basic moods carry positive and negative affects, they cannot be

neutral. Emotions are grouped into general mood states. These states impact how employees perceive reality and thereby the moods can impact the work of employees.
There are some who think that emotions are linked to irrationality...
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