Systems Theory and Ops Self-managed Learning

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Introduction to Systems and Operations Management
Lecture 1
Week commencing 30 January, 2012

What is this module about?
Introduction Introduction Definitions Input-Process -Output Typology of Ops Self-managed Learning

• Role of systems and operations management and its integration into efficient and effective running of business. • Process analysis; improvement and quality management • The soft systems approach of SSM to systems development will be used to analyse and define business requirements. • People and management issues will be reviewed with emphasis on communication, teamwork and effective leadership.

Module Learning Outcomes
Introduction Introduction Definitions Input-Process -Output Typology of Ops Self-managed Learning

1. Assess the role of systems and operations management in an organisation and its integration within the business; 2. Examine the main issues involved in quality management and business excellence; 3. Analyse the people and management issues in organisations; 4. Evaluate the role of Soft Systems Methodology (SSM) in analysing and defining business requirements.

Assessment – Atokowa case study
Introduction Introduction Definitions Input-Process -Output Typology of Ops Self-managed Learning

• Starting on page 8 of your module guide • Atokowa case study • You will analyse the problems they have had with their systems and operations management

Assessment – 3000 word assignment (pg 7-8)
Introduction Introduction Definitions Input-Process -Output Typology of Ops Self-managed Learning

1. 2.

3. 4.

5.

Apply appropriate models to the organisation to critically analyse how systems and operations are currently managed. 25% Apply the techniques of soft systems methodology to analyse the current issues in the organisation. Through this analysis summarise the main business requirements of the organisation. 25% Explain how the organisation can improve quality management; business improvement and excellence in their systems and operations. 25% Identify the relevant people and management issues that may arise in implementing your quality management; business improvement and excellence recommendations (in 3). 15% Report Style and Academic Rigour Your report should be written in good business English and be well structured and presented . 10%

Introduction to Systems and Operations Management
Week 1
Week commencing 30 January, 2012

Introduction: Learning Outcomes
Introduction Definitions Input-Process -Output Typology of Ops Self-managed Learning

1. Define Operations Management and Systems Management; 2. Understand how Operations and Systems work together; 3. Apply the input-process-output model from an operations and systems perspective; 4. Know the 4 V’s typology of operations: volume; variety; variation of demand and visibility.

Definitions of Systems and Operations
Introduction Definitions Definitions Input-Process -Output Typology of Ops Self-managed Learning

• “Operations management is the activity of managing the resources which are devoted to the production and delivery of products and services.” (Slack et al, 2011) • Information Systems is a “set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization.” (Laudon and Laudon, 2010)

Why is Operations Management so important?
Introduction Definitions Definitions Input-Process -Output Typology of Ops Organizational Self-managed Learning

The consultancy services market – % of world revenues of 40 largest consultancy firms Financial 6 design 11 Marketing/sales 2

Operations and process management 31

Benefits/Actuarial 16 Corporate strategy 17

IT strategy 17

Transformation Process in Operations
Transformed Introduction resources •Materials Definitions •Information •Customers Input-Process

Inputs Typology of Ops resources
Self-managed Transforming Learning

-Output...
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