System Analysis of Ebay

Only available on StudyMode
  • Topic: EBay, Auction, Online auction business model
  • Pages : 14 (2343 words )
  • Download(s) : 183
  • Published : April 30, 2012
Open Document
Text Preview
Audrey
Audrey
S3246339
S3246339
Yue Shi
Yue Shi
Aw
Aw
Pradipta Sarkar
Pradipta Sarkar
Tue, 3.30 pm
Tue, 3.30 pm
City
City
Pradipta Sarkar
Pradipta Sarkar
5-4-2012
5-4-2012
1
1
ISYS 1051
ISYS 1051
Business Analysis
Business Analysis
Bus Info Tech & Logistics
Bus Info Tech & Logistics

-------------------------------------------------
RMIT UNIVERSITY
-------------------------------------------------

BUSINESS ANALYSIS ASSIGNMENT 1

Aw Yue Shi
S3246339

Table of Contents
Introduction3
Formal Systems Model4
Bidding Online Use Case Diagram6
Bidding Online Extended Use Case7
Conflict Resolution Use Case Diagram8
Conflict Resolution Extended Use Case9
Process Diagrams10
Bidding Online Flow Chart10
Data Flow Diagram11
Context diagram11
Level 0 DFD Diagram11
Conclusion13
Appendix14
Experience Report14
References15

Introduction

The term Ebay shouldn’t be a stranger to most people that have access to a working computer and internet connection. But for those who are not familiar with the corporation, Ebay Inc is an American multinational company that conducts its business mainly over the internet. Founded in 1995, Ebay Inc. started off serving as an online auction house for anyone that wants to sell something to anyone that wants to buy something. The company has been fast growing and reported net revenue of just over US$11.65 billion for the year 2011. US$68.6 billion was the total value of goods and products sold over Ebay worldwide by over 100 million active users in the last year (Ebay 2012). According to the companies website, to complement its core business of helping millions of users buy and sell safely over the internet, Paypal was acquired by Ebay in year 2002 for US$1.5 billion (2012). Later in 2008, Ebay also acquired Fraud Sciences, an Israeli company that deals with online risk tools to strengthen Ebay and Paypal’s fraud detection. Keeping up with current trends, Ebay also launched the Ebay app in 2008, helping many sellers and buyers to keep track of the items that they are interested in while on the go. Instead of having to stay by the computer while waiting for an auction on an item to end before going out, buyers can now watch the items from their smartphones and put in last minute bids. The app also syncs with the pc on all activity. For example, if you viewed an item on the computer, it will also turn up on your smart phone in the recently viewed section. There is also a barcode reader function that can help the user make a better, more informed purchase decision by searching for the product on the Ebay database to see if there are any better deals online.

Formal Systems Model

Inputs
 Staff
 Server
 Customer Support

Sellers Receive
Orders

Check InventoryCheck Payment

Organize Shipment

Buyer Receives

FeedbackExamine Feedback

Conflict Resolution
Maintain/Update
Website & Server

Output
 Shipped product
 Customer satisfaction

As mentioned above, Ebay provides a platform for sellers and buyers from all over the world to come together to conduct a business transaction all from the comfort of their own homes. Therefore, Ebay isn’t really the party that is conducting the sales; they are more of a referee whereby sellers or buyers can contact Ebay in the event of conflict. For that reason, Ebay does not play an active role within the entire buying/selling process, it merely provides its hosting services and maintaining the website.

There are however certain guidelines that users of the website have to adhere to, these include prohibited sales of tobacco, alcohol, firearms, live animals and many more. The site also has certain regulations regarding payment terms and timeframe. The site also encourages that buyers and sellers attempt to settle all differences among themselves before approaching...
tracking img