Synopsis on Assessing the Efficacy of Training

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  • Topic: Petroleum, Companies listed on the Bombay Stock Exchange, Retailing
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  • Published : December 31, 2012
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A Synopsis

On

ASSESSING THE EFFICACY OF TRAINING IMPARTED TO STAFF OF BHARAT PETROLEUM RETAIL OUTLETS IN INDORE REGION

By
RAM BARAN YADAV

Under the Supervision of

Dr. PRATEEK SHARMA

[pic]

IN

Faculty of Management
(Specialization: Training)

PACIFIC ACADEMY OF HIGHER EDUCATION AND RESEARCH UNIVERSITY,

Udaipur, (Rajasthan), India

B5 OUTLINE OF PROPOSED RESEARCH WORK

1. Name of Scholar : (In English) : Ram Baran Yadav (In Hindi) : jke cju ;kno

2. Title of the Research : (In English) : Assessing the efficacy of training imparted to staff of Bharat Petroleum retail outlets in
Indore Region

(In Hindi) : Hkkjr isVªksfy;e bUnkSj ifj{ks= ds fjVsy vkmVysV~l ds LVkWQ dks fn;s x;s izf’k{k.k dh izHkkfodrk dk vkadyu 3. Location :

a) Organization/ Department where the work is to be done : Bharat Petroleum Corpn. Ltd / Retail b) Geographical Area of Investigation, if any : Retail Outlets of Indore Region (Covering 15 districts of western Madhya Pradesh in India)

ASSESSING THE EFFICACY OF TRAINING IMPARTED TO STAFF OF BHARAT PETROLEUM RETAIL OUTLETS IN INDORE REGION

INTRODUCTION:

Training means learning the basic skills and knowledge necessary for a particular job or a group of jobs. It is the act of increasing the knowledge for doing a particular job. Training imparted to Bharat Petroleum Retail Outlets staffs Training involves the development of skills that are usually necessary to perform retail outlet related job. Its purpose is to achieve a change in the behavior of those trained and to enable them to do their job better. Training makes the newly appointed workers fully productive in minimum of time. Training is equally necessary for old employees whenever new machines and equipments are introduced and /or there is a change in the techniques of doing the things. In fact, training is a continuous process.

“Training is the act of increasing the knowledge and skills of an employee for doing a particular job.” Edwin B. Flippo

Training is an important and integral part of Bharat Petroleum’s management and work culture. Since its establishment day, workers and executives training considered a basic task. Workers engaged in crude oil exploration, refining and marketing jobs were used to train before deploying on job.

In 1860s during vast industrial development, an important player in the South Asian market was the Burma Oil Company Ltd. Though incorporated in Scotland in 1886, the company grew out of the enterprises of the Rangoon Oil Company, which had been formed in 1871 to refine crude oil produced from primitive hand dug wells in Upper Burma (now Myanmar). In 1928, Asiatic Petroleum Company (India) started cooperation with Burma oil company. This alliance led to the formation of Burmah-Shell Oil Storage and Distributing Company of India Limited. Burmah Shell began its operations with import and marketing of Kerosene. On 24 January 1976, the Burmah Shell was taken over by the Government of India to form Bharat Refineries Limited. On 1 August 1977, it was renamed Bharat Petroleum Corporation Limited. It was also the first refinery to process newly found indigenous crude Bombay High. Bharat Petroleum always focused on imparting qualitative training to its staff.

A Staff Training Centre named ‘DSM TRAINING CENTRE- GYAN SAGAR’ is dedicated for training purpose. Bharat Petroleum Indore Retail Territory is organizing training for newly appointed staffs have joined the services at its retail outlets to make them fully fit for the retail outlet jobs they are supposed to handle. Old staffs’ training is also conducted to make them aware about modern hi-tech dispensing machines,...
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