Symbolic Frame

Reframing Organizations

Reframing Organizations
Artistry, Choice, and Leadership
THIRD EDITION

LEE G. BOLMAN TERRENCE E. DEAL

Copyright © 2003 by John Wiley & Sons, Inc. All rights reserved. Published by Jossey-Bass A Wiley Imprint 989 Market Street, San Francisco, CA 94103-1741 www.josseybass.com No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, e-mail: permcoordinator@wiley.com. Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986 or fax 317-572-4002. Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Credits are on p. 484. Library of Congress Cataloging-in-Publication Data Bolman, Lee G. Reframing organizations : artistry, choice, and leadership / Lee G. Bolman, Terrence E. Deal.-3rd ed. p. cm. “A joint publication in The Jossey-Bass business & management series and The Jossey-Bass higher & adult education series.” Includes bibliographical references and index. ISBN 0-7879-6426-3 (alk. paper) - ISBN 0-7879-6427-1 (alk. paper) 1. Management. 2. Organizational behavior. 3. Leadership. I. Deal, Terrence E. II. Title. III.... [continues]

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