(your name Here) University of Phoenix
October 22, 2012
Strategic Plan, Part I: Conceptualizing a Business
CSS Inc., Care Staffing Solutions, is a staffing agency specializing in recruiting for small and medium size health care businesses. Finding local talent and doing all the paperwork as well as getting background checks, and setting up contracts is only part of what CSS does in order to provide employers the top talent for their hiring needs. We take the work out of finding caring healthcare professionals. The target market is small and medium sized businesses in San Diego. The goal is to become the leading healthcare hiring recruiter nationwide. Our main focus will remain for small to medium size practices and hospitals/clinics.
The customers will be small practices with one or two doctors to medium sized clinics or hospitals nationwide in three to five years. We provide the best customer service and expect all of our temp-to-hire employees to do the same. That is why we also give customer service workshops on monthly basis. Our products are the employees and services we offer include accounting and taxes, if needed.
“Our mission: Helping small to medium size health care businesses obtain top talent at an affordable price. While providing exceptional health care professionals the best work opportunities available in their local area. We are committed to our community, providers, employees, and business partners to find the best match when it comes to health care, because we care.” Core Values
The core values of Care Staffing solutions are the following: * Exceptional Customer Service- The healthcare industry is an industry of care. From the receptionist or patient service representative to the doctors themselves. That is why Care Staffing Solutions provides our clients with the best in quality employees and customer service. * Integrity and Ethics- Though diligent work ethic and positive customer and business interactions, integrity is one of the cornerstones of our business. Building strong relationships with integrity is what will set CSS apart from our competition. * Hardworking- We will work hard to give you what you need. If at any point you are not satisfied with the employee(s), we will remedy the situation, as soon as possible. * Reliable- We will set you up with the right candidate as fast as possible. * Affordable- We will always provide you with the best rates in the industry. * Talented- We will only work with the best employees who are caring, compassionate, and passionate about what they do. Providing our clients with the top talent only. * Diversity- We embraces people’s differences and respect each other. The strategy of the company is to align personal relationships and business relationships as well know your neighbor. The main strategy is working within the community. Finding the right business partners by being proactive in the community we serve. Finding local talent for local needs. We will have a database of employees or potential within a five-mile radius of the facility that needs a healthcare professional. This serves a couple purposes. Makes work/life balance better for the employee, makes it easier for the employee to be on time, every-time, and easier for the employee and patients to build good rapport. People love to talk to other people that live where they live, and shop where they shop. They could be neighbors. Makes patient interactions better if paired with exceptional customer service. Goals
The long term goal of CSS is to become a nationwide company. We will be helping each community in America obtain the right employees for each open position within their organization. Filing the client’s needs is our first priority but also helping the candidates polishes their interviewing skills, resumes, cover letters, and proper interview attire is on the top...
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