1998 – 1999 Asia regional economic crisis
•Economic growth slowed down.
•High employees turnover rates.
Faced increasing competition locally and abroad
•Entry of M1 in 1997 and StarHub (in fixed-line telecoms sector) in 1999. •Corporate customers high expectation.
Threatened by the deregulation, privatization and technological advancement •Falling profit margin.
•Internet telephony/Virtual Private Networks.
•Wireless communication with mobile phones.
•Competition from foreign callback service.
Sophisticated and demanding customers
•Expects a consistently high quality of service and supported the liberalization of telecoms markets and global unification of technological and regulatory standards . •SingTel is the bigger culprit in trying to confuse consumers in charging different rates. Foreign investments
•China and India telecommunications infrastructure undeveloped. •Service availability and quality lagged.
•England and Western Europe investment were not profitable. •Success...