Dunkin Donuts – Honestly the staff at the Dunkin Donuts location always leaves a lot to be desired, the greetings do not exist, the appreciation for choosing them to do business with does not exist and most importantly the sense of urgency to resolve customer complaints does not exist either. This is based on interaction with at least five different Dunkin Donuts employees. Krispy Kremes – I have only dealt with one associate each of the three times I have been to the local Krispy Kremes location. The first occassion the associate lacked any excitement, no initial greeting in the door and no “Thanks” at the end of the trip. The second time I went in (a week later), the employee was no different than the first time I was in there, hardly anything to brag about. On my third visit the Krispy Kremes employee was a little more friendly than the two previous times, again nothing to jump up and down about. Krispy Kremes provided the better service overall
2. In Stock Condition
Dunkin Donuts – If you have not had a chance to read my “Dunkin Donuts? Doubt it” post I suggest that you do, that will clearly explain my previous six trips to Dunkin Donuts. To put it simply, they never have any donuts when we go there (see the picture below). I actuallt stopped at Dunkin Donuts today to get two Ice Coffee’s and two Fruit Blasts or whatever they are called, it’s like some icey thing. When I placed my order for two of those, the response I received was “We don’t have that” and that’s it. Safe to say this particular Dunkin Donuts, just doesn’t have it. Krispy Kremes – Krispy Kremes not only had the donuts we wanted, but they had an abundance of them as well as donuts we didn’t want. The display case was packed with donuts. I have also ordered the Krispy Kremes version of a Berry Fruit Blast as well, which was in stock every single time we ordered it over the three week period. Krispy Kremes closes the door on Dunkin Donuts when it comes to the in-stock condition of their donut selection and additional products. 3. Freshness of Donuts
Dunkin Donuts – You know it’s been so long since I have actually had a Dunkin Donuts “Donut” due to the fact that they never have the donuts we want in stock when we go. What I do remember about my recent trips to Dunkin Donuts that actually ended with me getting donuts is that the donuts were hardly fresh when we got them. Krispy Kremes – If I were a Dunkin Donuts franchise manager or corporate associate I would be highly concerned, hands down Krispy Kremes donuts are more fresh when you get them. In addition we ordered three times the amount of donuts on each visit to Krispy...