Sustainable Development in the Hotel Industry by Cornell University

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Sustainable Hospitality©: Sustainable Development in the Hotel Industry by Hervé Houdré General Manager, Willard InterContinental Hotel

Industry Perspectives:
A white pAper series from Cornell University

Sustainable Hospitality©: Sustainable Development in the Hotel Industry Cornell Industry Perspective
Cornell Industry Perspective No. 2, June 2008

by Hervé Houdré

Advisory Board

James C. Allen, Executive Vice President, Wines, Southern Wine and Spirits of New York Scott Berman, U.S. Advisory Leader, Hospitality and Leisure Consulting Group of PricewaterhouseCoopers Raymond Bickson, Managing Director and Chief Executive Officer, Taj Group of Hotels, Resorts, and Palaces Scott Brodows, Chief Operating Officer, SynXis Corporation Paul Brown, President, Expedia, Inc., Partner Services Group, and President, Expedia North America Raj Chandnani, Director of Strategy, WATG Benjamin J. “Patrick” Denihan, CEO, Denihan Hospitality Group Michael S. Egan, Chairman and Founder, Joel M. Eisemann, Executive Vice President, Owner and Franchise Services, Marriott International, Inc. Kurt Ekert, Chief Operating Officer, GTA by Travelport Kevin Fitzpatrick, President, AIG Global Real Estate Investment Corp. Gregg Gilman, Partner, Co-Chair, Employment Practices, Davis & Gilbert LLP Jeffrey A. Horwitz, Partner, Corporate Department, Co-Head, Lodgiing and Gaming, Proskauer Rose LLP Kenneth Kahn, President/Owner, LRP Publications Kirk Kinsell, President of Europe, Middle East, and Africa, InterContinental Hotels Group Nancy Knipp, President and Managing Director, American Airlines Admirals Club Gerald Lawless, Executive Chairman, Jumeirah Group Mark V. Lomanno, President, Smith Travel Research Suzanne R. Mellen, Managing Director, HVS Shane O’Flaherty, Vice President and General Manager, Mobil Travel Guide Carolyn D. Richmond, Partner and Co-Chair, Hospitality Practice, Fox Rothschild LLP Richard Rizzo, Director, Consumer Intelligence, General Growth Properties, Inc. Saverio Scheri III, Managing Director, WhiteSand Consulting Janice L. Schnabel, Managing Director and Gaming Practice Leader, Marsh’s Hospitality and Gaming Practice Trip Schneck, President and Co-Founder, TIG Global LLC Barbara Talbott, Ph.D., EVP Marketing, Four Seasons Hotels and Resorts Elaine R. Wedral, Ph.D., President, Nestlé R&D Center and Nestlé PTC New Milford Adam Weissenberg, Vice Chairman, and U.S. Tourism, Hospitality & Leisure Leader, Deloitte & Touche USA LLP

Thank you to our generous Corporate Members

Senior Partners American Airlines Admirals Club General Growth Properties, Inc. Southern Wine and Spirits of New York Taj Hotels Resorts Palaces TIG Global LLC Partners AIG Global Real Estate Investment Davis & Gilbert LLP Deloitte & Touche USA LLP Denihan Hospitality Group Expedia, Inc. Four Seasons Hotels and Resorts Fox Rothschild LLP HVS International InterContinental Hotels Group JohnsonDiversey Jumeirah Group LRP Publications Marriott International, Inc. Marsh’s Hospitality Practice Mobil Travel Guide Nestlé PricewaterhouseCoopers Proskauer Rose LLP Smith Travel Research SynXis, a Sabre Holdings Company Thayer Lodging Group Travelport WATG WhiteSand Consulting Friends

American Tescor, LLP • Argyle Executive Forum • Caribbean Hotel Restaurant Buyer’s Guide • Cody Kramer Imports • Cruise Industry News • DK Shifflet & Associates • • EyeforTravel • Fireman’s Fund • • Gerencia de Hoteles & Restaurantes • Global Hospitality Resources • Hospitality Financial and Technological Professionals • • • Hotel Asia Pacific • Hotel China • • Hotel Interactive • Hotel Resource • International CHRIE • International Hotel and Restaurant Association • International Hotel Conference • International Society of Hospitality Consultants • iPerceptions • KPMG Japan/Global Management Directions • Lodging Hospitality...
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