Hong Kong Institute of Vocational Education
Survey of Credit Card Services
25909F / 2A
Siu Chun Yu, Lee Wai Man, Man Ka Wai,
Kwok Kang Ching, Tsoi Kai Leung, Wong Ka Yee
Lam Man Chuen, Frank
2. Features and Characteristics of the credit card services 3. Questionnaire
4. Findings and analysis
5. Conclusion and Recommendation
Credit card is a payment method. It can substitute cash and checks for transaction. In more than 200 countries around the world can use credit cards. Most branded companies and shops accept credit card payments spending.
In Hong Kong, credit cards are very popular. More people out of work must have 1-2 credit cards, or even more. More than 6000 in Hong Kong business organizations have joined the credit card payment method. Different types of industry support for credit card payment method. 聆聽
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5. be alive
6. belong to an organization
8. be located somewhere
Credit card used method is very widely in the world. They can make people lives easier and grows economies. Since the credit card banking product is popular and international. We make the survey to find out the consumer selected reason, recognize and opinion of credit card services.
This survey is to collection interviewee opinion of credit card services in Hong Kong to find out credit card advantage and disadvantage in order to get some suggestion to improve the credit card service in Hong Kong
Questionnaires survey with interviewers
Between 18 to 50 years old who have credit cards
From 10th October 2010 to 10th December 2010
60 Hong Kong People
Features and Characteristics of the credit card services
A credit card issued to users as a system of payment. It allows its card holder to buy goods and services based on the card holder's promise to pay for these goods and services.
The credit card Advantages
The main advantage to each customer is convenience. Compared to debit cards and cheque, a credit card allows short-term loans to be made to a customer who need not calculate a balance remaining before every transaction, provided the total charges do not exceed the maximum credit line for the card. Credit cards also provide more fraud protection than debit cards. Many credit cards can offer rewards and benefits packages, such as offering product warranties at no cost, free loss and damage coverage on new purchases, and points which may be get for cash, products, or airline tickets. And carrying a credit card may be a convenience to some customers as it eliminates the need to carry any cash for most purposes. A credit card's period is the time the customer has payment the balance before interest is assessed on the outstanding balance. The periods may vary, but usually range from 20 to 50 days depending on the type of credit card and the issuing bank. Some policies allow for reinstatement after certain conditions are met.
The credit card Disadvantages
Credit card security system has not been considered very well, was stolen consumption by theft easily and resulting in loss, since the credit payment process only signature verify, it is not security
Contribute to the trend of young people to borrow money. Many people have not consideration their ability to pay, easy over-consumption of debt under credit card debt also caused by in bankruptcy.
Research on Credit Card Services
Purpose: The aim of this survey is to collection of credit card services for the people in Hong Kong in order to improve the credit card service in Hong Kong
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