Cache Level 3 award Learning and supporting in school
1.1 Explain why effective communication is important in developing positive relationships with children, young people and adults?
To create positive relationships within a school effective communication skills must be demonstrated within schools. The way people are approached and the way you respond to them helps build positive relationships. Eﬀective communication and positive relationships do not happen by chance. You should think about the way you relate to others and the messages that this sends out. In situations where communication breaks down, misunderstandings can lead to bad feeling. Examples of how effective communication is important to • Young people
Effective communication helps build a good relationship with young children so they can understand you. Some young children who lack in confidence may find it hard to communicate at all so making sure they understand you can help them feel secure. Young children need to feel comfortable in your company. Children learn to communicate through the responses of others: if they do not feel that their contribution is valued, they are less likely to initiate communication themselves. • Children
Getting to know their needs and wants and be clear and concise in what you are telling them can help gain respect from teenagers. We are more likely to communicate information to one another if we have positive relationships. Effective communication is very important in building a positive relationship with anyone, whether they are a child, young person or adult. The way in which we communicate with these different groups can be varied, but the basic fundamental principles remain the same. • Adults
Helps build a professional environment and makes you work as part of a team. This will create a happy and positive work environment and work colleagues who work in this setting are more likely to give beneficial support if communication is strong and effective – this, in turn, benefits pupils.
1.2. Explain the principles of relationship building with children, young people and adults? Communication should be open-ended, not closed. For example: "Tell me about how the school trip went" rather than "Did you enjoy the school trip? Reflective listening is also effective communication. Recognise, respect and acknowledge your peoples views and worries. Look for the emotional meaning that often lies behind words, identify the feeling and feed it back. Say something such as: "So you must have felt angry when that happened." You can also reflect back the content of what the child is saying to clarify points: "You mean you wanted me to help you paint that picture?” It must be a two-way thing. It's not just about you telling children, young people and adults something or giving advice, but rather listening to their viewpoint and accepting their emotions. All good relationships are built on warmth, caring, mutual respect and a willingness to listen to and accept one another. Relationships with children are especially tender and deserve extra attention and care as children are developing their concepts of the world and their place in it. Children look to the relationships with caring adults in their lives to answer many questions. They want to know, "Do I belong?" "Am I doing all right?" "Do you see who I am?" and "Am I safe with you?" They may not ask these questions with words, but they are looking to their relationships for the answers. It's important that you communicate how much you enjoy having the child or young adult you want to build a relationship with in your life. You can do this simply by setting aside everything else for a moment and giving them your full attention and a warm look. Remain pleased and fully attentive to whatever the child or young person presents. You'll be amazed where things go when we make time for them to unfold. A good sense of humour also helps build relationships and breaks the...
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