PART 1 SUPPORTING CASE SSS SOFTWARE IN-BASKET EXERCISE SUGGESTED RESPONSES TO THE SUPPORTING CASE QUESTIONS
Item 1Student responses will vary. Write a memo to all staff in the department asking staff to come in and introduce themselves .Item 2 Write this information in “note to self.” Recently SSS Software has lost two key personnel, Michael Grant and Janice Ramos from health and hospitals, and finance and banking. How soon will the organization replace Janice Ramos? And with an internal or external hire? Item 3Memo to Paula Sprague thanking her for this information. It will be valued and kept confidential. This is important for me to have the insight and background of each of these managers to better understand their needs and what can be done to improve upon a team effort. Item 5C copy No response. Item
6Voice mail or e-mail to Harry Withers regarding this issue as soon as possible. Item 7 Call Jim Bishop regarding this issue. Set up meeting if needed. Get additional information from Jose Martinez. Item 8 Voice mail to Armand to set up appointment as soon as possible regarding this issue. Get copies of complaints if possible; how many. Item 9 Voice mail to Pat to set up lunch date.
Item 10 Memo to Bob Miller to discuss this issue. Need more information as to what was said in the joke. Item 11 Phone call to Lorraine Adams from Westside Hospital regarding conversion of existing software.“Note to self” Michael has offered to do this work (Universal Business Solutions, Inc.) Memo to Paula Sprague, Soto and Woo on C.A.R.E project. Need them and Wilson, if able for project or someone equally qualified FOR Westside Hospital. Item 12 Voice mail to Roosevelt Moore to set up an appointment to talk about this issue.“Note to self” Get information on work record and review before meeting with Roosevelt. Item 13 E-mail or voice mail to set up meeting with Jose Martinez. Get his side of issue then talk with Jim Bishop. Item 14“Note to self”: John Small...