A PROJECT REPORT ON
CUSTOMER SERVICE AT THANE BHARAT SAHAKARI BANK
TOWARDS FULFILLMENT OF THE REQUIREMENTS OF
POST GRADUATE DEGREE IN MASTER OF MANAGEMENT STUDIES
OF MUMBAI UNIVERISTY
NAINA VIKAS SONAWANI
ROLL NO: M0930
UNDER THE GUIDANCE OF
PROF. SUJATA CHINCHOLKAR
CORE FACULTY -FINANCE
MR DATTATRAY SALVE
OFFICER – THANE BHARAT SAHAKARI BANK
FR. C. RODRIGUES INSTITUTE OF MANAGEMENT STUDIES
VASHI, NAVI MUMBAI
I, Ms. NAINA VIKAS SONAWANI, studying in the Second Year of Master of Management Studies Course at Fr. C. Rodrigues Institute of Management Studies, Vashi, Navi Mumbai, hereby declare that I have completed the project titled “CUSTOMER SERVICE AT THANE BHARAT SAHAKARI BANK” as a part of the course requirements for MMS Programme.
I further declare that the information presented in this project is true and original to the best of my knowledge.
PLACE: NAVI MUMBAI Ms NAINA SONAWANI
CERTIFICATE FROM THE INTERNAL GUIDE
I, Mrs Sujata Chincholkar hereby certify that Ms NAINA VIKAS SONAWANI, a student for the Master of Management Studies Course at Fr. C. Rodrigues Institute of Management Studies, Vashi, Navi Mumbai, has competed a project on “CUSTOMER SERVICE AT THANE BHARAT SAHAKARI BANK” under my guidance during this year.
Her work and output has been found to be satisfactory.
(Signature of the Guide)
This is to certify that Ms Naina Vikas Sonawani was carrying out her summer project in Thane Bharat Sahakari Bank for the fulfillment of the requirements for the degree of masters in management studies
She has worked on the project titled “Customer Service At Thane Bharat Sahakari Bank”
I have trained and guided her from time to time and her performance was found to be satisfactory.
(OFFICER, THANE BHARAT SAHAKARI BANK)
I thank the Fr. Agnels Business School authorities, Prof. Sujata Chincholkar Core Faculty finance, Fr Agnels Business School for providing me with the opportunity to work on this project.
I express my deep indebtedness and sincere gratuity to my external guide Mr Dattatray Salve, officer-Thane Bharat Sahakari bank for training me for the project work and for his eminent and unerring stewardship, which served as a source of inspiration, without which this endeavour would not have been possible.
I am also thankful to all my colleagues and friends in college as well at Thane Bharat Sahakari Bank for their valuable help and suggestions throughout.
Customer Service at Thane Bharat Sahakari Bank includes the process of understanding the Customer service delivered at the bank, functioning of the bank, the study of Deposit schemes, Services, Loan schemes and the facilities. The analysis of present customer service of the bank and how the customer service can further be improved was studied. In short it helps us to understand the importance of the role played by customer service in today’s competitive world. Today, banks must continuously invent new products and services to attract and retain customer.
TABLE OF CONTENTS
|SR.NO |TOPIC |PAGE NO | |1. |About the Bank |8 | |2. |Functioning Of The Bank |9 | |3. |Customer Service :Introduction |12 | |4. |Meaning And Importance Of Customer Service |13 | |5. |Customer Service...
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