Summay of Systems

Report of the Inquiry Into The London Ambulance Service (February 1993) International Workshop on Software Specification and Design Case Study Electronic Version prepared by Anthony Finkelstein a.finkelstein@cs.ucl.ac.uk (University College London) With kind permission from The Communications Directorate, South West Thames Regional Health Authority. Original ISBN No: 0 905133 70 6
Version 0.9 (preliminary, contains poor quality scanned images) 30/11/95

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CONTENTS SECTION and Sub-Section 1 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS Computer Aided Despatch Summary Management and Operations Summary Computer Aided Dispatch Conclusions Management and Operations Conclusions Computer Aided Dispatch Recommendations Management and Operations Recommendations Resource Implications of Inquiry Team Report BACKGROUND Terms of Reference and Inquiry Team Membership Facts About the LAS Computer Aided Despatch LAS and CAD Report Description THE SYSTEM AND ITS DEVELOPMENT Rationale For a CAD System Background to CAD Concept/Design Supplier Selection - The Procurement Process Project Management Systems Testing/Implementation Technical Communications Human Resources and CAD Training The System Structure 26 AND 27 OCTOBER AND 4 NOVEMBER 1992. CAD Conclusions Demand on LAS Services 26 and 27 October Key System Problems System Configuration Changes Causes and Effects of Breakdown on 26 and 27 October 1992 Failure of the Computer System, 4 November 1992 THE WAY FORWARD FOR CAD MANAGEMENT AND OPERATION OF 1 LAS The Scope of LAS Operations Managing the LAS Management / Union Relationships Resource Management Personnel Management LAS Accountability Public Confidence

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ANNEX A: List of organisations and individuals who gave evidence ANNEX B: Glossary of abbreviations

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SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

Computer Aided Despatch Summary 1001 What is clear from the Inquiry Team's investigations is that neither the Computer Aided... [continues]

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