Summary Of UHS: Walk-In Clinic

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|UHS: Walk-in Clinic |
|Post-Triage Analysis |
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University Health
1). Additionally, the walk-in appointment system may increase variability in arrival patterns of patients, variability in type and level of services needed, variability in service rates, and variability in capacity. As a result, rendering of services have suffered, as have patient satisfaction due to increased wait times. Variability can be reduced by allowing “walk-in appointments” on low volume days and at low census times (e.g. 4pm -6p M-F and Saturday mornings or between 12n-1p or after 4p Wed – Fri, see Figs. 1 and
UHS would not benefit from completely disallowing patient-physician requests as this could result in a 33% decrease in the annual number of visits or a decrease in revenue by $3,244,814. By implementing a schedule that promotes efficient utilization of resources, physicians and patients can be incentivized to adhere to the schedule while not detracting from the clinic’s mission to be available for acute care walk-in