Success Through Communication

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SUCCESS THROUGH COMMUNICATION

The Success Through Communication Course Honest relationships are built on trust and the ability to communicate effectively. Yet communication can be difficult, especially when you face tough situations at home, at work or with others. The Success Through Communication Course gives you the edge you need to really get your ideas across. Learn effective communication skills to improve your life right now! You’ll learn eighteen simple yet powerful techniques that will show you how to: * Handle any upset in communication and restore happiness to your relationship * Strike up a conversation with anyone — even an angry, shy or silent person * Be there comfortably and communicate in any situation * Become an effective listener * Divert a conversation smoothly off a subject when you don’t want to continue talking about it * Direct the attention back onto a subject that you want to discuss * End any conversation when you want to — without creating an upset. | “The success level of a person is his communication level.” L. Ron Hubbard

from Ability® magazine, Issue 51 |
Achieving success through effective business communication typically involves acquiring skills and experience. Learn to express your ideas clearly and succinctly. Take steps to understand your audience. Target your message to meet their needs. Using effective communication helps your message get interpreted correctly. Avoid conflicts with co-workers, managers and customers by using effective communication techniques. Practice using techniques, such as active listening and paraphrasing to ensure your success. Step 1

Analyze your audience before you make a presentation or conduct a meeting. Anticipate possible causes of confusion and prepare clarifying statements. As you prepare, try to see the situation from your audience’s perspective. Step 2

Give all the background necessary for people who receive your email, presentation or lecture to take action, such as make a decision based on the information you provide. If your topic requires a comprehensive understanding of complex underlying concepts, state so early in your discussion. Set clear expectations about what you hope your business communication can achieve. Step 3

Keep track of the questions people ask you and learn how to respond to common inquiries. Use active listening techniques, such as paraphrasing what you have heard or nodding in acknowledgment. Ask clarifying questions yourself to ensure you truly understand what your audience does not comprehend. Ask open-ended questions to start a conversation, get more details or get input on issues. Ask closed questions that require a simple “yes” or “no” answer to confirm your understanding, get agreement or conclude a meeting. Step 4

Choose the right communication format for each situation. For example, avoid using email to communicate emotional issues, such as bad news. Use written communication to convey lists of information, such as policies and procedures. Use diagrams and charts to summarize complicated financial data. Step 5

Proofread your written communication, such as email, reports or other documents. Check for spelling and grammar mistakes so that you fix them before distributing your information. For email messages, include an effective subject line, discuss only one topic and specify the type of response you want. Step 6

Pay attention to body language when communicating in person. A person who does not look at you or appears distracted in other ways may not be able grasp your message. Use physical cues to tailor your message or know when it might be appropriate to discuss the subject at another time. Step 7

Defer judgment until the conversation concludes. Avoid interrupting the speaker with counter arguments. It limits your understanding of the situation. Step 8
Recognize cultural differences in communication styles. Before you work with people from another country, take the time to...
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