Subway Case Study

TABLE OF CONTENTS
I. INTRODUCTION…………………………………………………………………Pg 1-2 1) CPD Cycle………………………………………………………………………Pg 2 II. MY PERSONAL AND PROFESSIONAL LIFE………………………………..Pg 2-8
1) Introduction about me…………………………………………………...….Pg 4-5
2) Family……………………………………………………………………….Pg 5
3) Education...………………………………………………………………….Pg 5
4) Working Experience………………………………………………………...Pg 5-8 5) Achievements……………………………………………………………….Pg 8
III. CAREER METAPHORS………………………………………………………...Pg 8-9
IV. JOHARI WINDOW……………………………………………………………...Pg 9-11
V. NOHARI WINDOW……………………………………………………………...Pg 12-13
VI. MYERS-BRIGS TYPE INDICATOR (MBTI)………………………………….Pg 13-15
VI. BBC PERSONALITY TEST…………………………………………………….Pg 15-16

VII. SUMMARY OF SELF-ANALYSIS……………………………………………Pg 16-17

VIII. DEVELOPMENT PLAN FOR FUTURE……………………………………..Pg 17-19

1) World Class Me………………………………………………………………Pg 17-19

IX. METAPHORICAL HOUSE……………………………………………………..Pg 19-20
X. SUMMARY OF MY FUTURE PLAN……………………………………...........Pg 20-21
XI. CONCLUSION…………………………………………………………………..Pg 21
XII. REFERENCES………………………………………………………………….Pg 22

I.INTRODUCTION: This report is exclusively based on the operational issues with respect to quality and capacity management of one of the famous and popular restaurant “SUBWAY”. The report will provide a comprehensive data about the restaurant, how it functions and the issues that are creeping on a daily basis.
This report will explain the operational issues involved in quality and capacity management of a particular branch of Subway that is located in Luton (U.K). The report is analysed and contemplated based on my personal observation on the respective branch. I spared almost five hours of my time in three days to collect some details about the services, issues and how the branch is operating when there is more customers peek in and visit of less customers. By collecting all the informations, I am writing a report on how the branch can overcome the operational issues

References: Nigel Slack, Stuart Chambers, Robert Johnston, Operations Management (2009) pg 298-345, Pearson Education http://www.bexcellence.org/deming-total-quality-management-philosophy.html `Kaizen ', Masaaki Imai, McGraw-Hill, 1986 `The Team Handbook ', Peter R