Study Questions for Business Communication

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Chapter 1 Communicating at Work

1.Global communicators will probably be most successful if they a.|learn to speak the language of the country with which they will be doing business.| b.|study as many books as possible to learn about the culture of the people with whom they will be doing business.| c.|learn to be sensitive and flexible in dealing with individuals from other cultures.| d.|take a class in world religions to prepare them for doing business abroad.|

REF:p. 3

2.Noteworthy changes in today’s dynamic workplace revolve around a.|union participation and regulation.|
b.|processing and communicating information.|
c.|taxes and government controls.|
d.|clothing and dress codes.|

REF:p. 3

3.Among the most significant difficulties in doing business in far-flung countries is dealing with people who a.|live in different time zones.|
b.|are similar in most respects except for language|
c.|differ from you in customs, lifestyles, and religion.|
d.|use different equipment and technology in conducting business.|

REF:p. 3

4.One important reason that North American companies are expanding into global markets is that a.|local markets are experiencing excellent sales.|
b.|communication and transportation systems have improved.|
c.|the local workplace is becoming more diverse.|
d.|the population of North America is decreasing.|

REF:p. 3

5.Many businesses today are flattening their management hierarchies. This flattening means that a.|information must flow through more layers of management.| b.|it takes longer to make decisions.|

c.|management hierarchies are more authoritarian than ever before.| d.|employees at all levels need excellent communication skills.|

REF:p. 3

6.Which of the following communication technologies allows business people to conduct meetings with associates around the world? a.|Teleconferencing and videoconferencing|
b.|E-mail|
c.|Fax machines|
d.|Presentation software|

REF:p. 4

7.Amanda’s boss has referred to her as a knowledge worker. Amanda, therefore, knows that she will be evaluated based on her ability to a.|get along with others.|
b.|prepare professional documents.|
c.|learn.|
d.|communicate with clients.|

REF:p. 6

8.Your new boss wants you to be able to think critically. You must, therefore, be able to a.|make decisions very quickly.|
b.|have opinions and ideas that are backed by reasons and evidence.| c.|use decision-making software.|
d.|give good constructive criticism to your colleagues.|

REF:p. 6

9.As employees move up the career ladder,
a.|technical skills become more important than oral and written communication skills.| b.|ability to use a computer becomes more important than technical skills.| c.|ability to use a computer becomes more important than oral and written communication skills.| d.|oral and written communication skills become more important than technical skills.|

REF:p. 7

10.Select the best definition of communication.
a.|Communication is the transmission of information from one individual or group to another.| b.|Communication is the transmission of meaning from one individual or group to another.| c.|Communication is the transmission of information and meaning from one individual or group to another.| d.|Communication is the transmission of ideas from one individual or group to another.|

REF:p. 7

11.Communication can be considered successful only when
a.|ideas are transmitted.|
b.|meaning is transmitted.|
c.|a message is put into words.|
d.|the meaning of the message is bypassed.|

REF:p. 7

12.The first step in the communication process is
a.|information transmission.|
b.|message transmission.|
c.|idea formation.|
d.|message encoding.|

REF:p. 7

13.John selects a background showing the sun, a beach, and palm trees for his software presentation on island travel. John is involved in what part of Examining the Process of Communication?...
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