Journal of Information Technology Management
ISSN #1042-1319 A Publication of the Association of Management
FACTORS AFFECTING THE OUTCOMES OF PERFORMANCE MANAGEMENT SYSTEMS AL BENTO UNIVERSITY OF BALTIMORE firstname.lastname@example.org REGINA BENTO UNIVERSITY OF BALTIMORE email@example.com
This paper proposes and tests a model to explain three critical outcomes of Performance Management Systems: information quality, effectiveness, and usefulness of the PMS to managerial decision-making. Drawing from Organizational Information Processing Theory (OIPT), we examined how those three outcomes may be influenced by factors that affect OIP requirements (industry, size, and geographic scope of operations) and by organizational and technological factors that affect OIP capabilities. Organizational factors included management's decision-making style and organizational structure. Technological factors included the types of technology used in the PMS (ERP; specialized tools such as EIS and DSS; and generic tools such as Excel, Access and Lotus Notes), and the degree of use of e-commerce and Internet technologies. We used stepwise regression to analyze data from a sample of 1,990 respondents in small, medium and large organizations, operating at regional, national, international and global levels across a broad range of the Dow Jones Global Industry Groups. Keywords: Performance Management Systems, Organization Information Processing, Information Quality, Effectiveness, Usefulness.
Organizations are investing ever-increasing amounts of resources into Performance Management Systems, but it is still not clear what they can expect in return, or how they might influence the likelihood of positive system outcomes. This study applies Information Processing Theory to develop and test a model of environmental, organizational and technological factors that are hypothesized to contribute to PMS outcomes. The...