Study of Employee Motivation Techniques at Mtnl

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A STUDY OF EMPLOYEE MOTIVATION TECHNIQUES AT MTNL

EXECUTIVE SUMMARY

This research was conducted for MTNL, Thane and the subject of the research was ‘To study the employee motivation techniques at MTNL’

The objective was to study the important factors which are needed to motivate the employees, also to study the effect of monetary and non-monetary benefits provided by the organization on the employee’s performance and to provide the practical suggestion for the improvement of organization’s performance. MTNL provides opportunities for its managers and staff to take a share and a greater interest in their own employment. I would also like to suggest management at MTNL should have proper communication channels between the superiors and subordinates. The benefits of various schemes must be communicated to the employees. When the employees accomplish something they have achieved something, recognition is appreciation for that achievement.

LETTER OF TRANSMITTAL

I, Ms. Deepali M. Kashyap, did my summer internship with MTNL. The profile given to me was to study the employee motivation techniques employed at MTNL
I would like you to grant me permission to conduct my research and present you my report on this topic.

SHEILA RAHEJA SCHOOL OF BUSINESS MANAGEMENT AND RESEARCH
DECLARATION

I, Ms. Deepali M. Kashyap, Student of MMS 2011-13, Sheila Raheja School of Business Management & Research, hereby declare that the project on “Study of Employee Motivation Techniques Employed at MTNL” is my original work and that it has not previously formed the basis for the award of any other Degree, Diploma, Fellowship or other similar titles. It has been completed under the guidance of Mr. B. B. Chaudhary, GM (LD) MTNL Mumbai (external guide) and Mr. Saurabh Surve. The information submitted is true and original to the best of my knowledge.

DATE:
PLACE:

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SIGNATURE OF STUDENT
(DEEPALI M. KASHYAP)

ACKNOWLEDGEMENT

My due acknowledgement to all those people who have helped me during my summer interns project. This includes my respected Company Guide Mr. B. B. Chaudhary, GM (LD) MTNL Mumbai. My project would not have been possible without the guidance, support and encouragement provided by faculties and company people whose belief and confidence in me have enabled me to do this project successfully. My special recognition to SHEILA RAHEJA SCHOOL OF BUSINESS MANAGEMENT AND RESEARCH (S.R.B.S) and Director Dr. Vijay Wagh for allotting this task to me which opened a new door of knowledge for me. My special thanks to all the teaching staff and all the people at Sheila Raheja School of Business Management And Research for their help in developing new ideas and skills in me. I am very grateful to our team at MTNL who always offered a helping hand all my way through.

SR NO.| TABLE OF CONTENTS| PAGE NO.|
1| INTRODUCTION: 1.1 PROBLEM STATEMENT 1.2 RESEARCH OBJECTIVES 1.3 HYPOTHESIS STATEMENT| 123| 2| LITERATURE REVIEW:2.1 COMPANY PROFILE2.2 INDIAN TELECOM SECTOR2.3 DEPARTMENT OF TELECOMMUNICATION2.4 EMPLOYEE MOTIVATION2.5 TECHNIQUES ADOPTED BY MANAGERS AT MTNL| 49151933| 3| RESEARCH METHODOLOGY:3.1 SAMPLING DESIGN3.2 RESEARCH DESIGN3.3DATA COLLECTION3.4 DATA ANALYSIS3.5 LIMITATIONS| 3637383950| 4| CONCLUSION:4.1 SUMMARY AND CONCLUSIONS4.2 RECOMMENDATIONS| 5152| 5| APPENDICES| 53|

6| BIBLIOGRAPHY| 56|

1. INTRODUCTION

1.1 PROBLEM STATEMENT

This project is undertaken to analyze the techniques for motivating employees of MTNL.

1.2 RESEARCH OBJECTIVE

1. To study the influence of recognition in...
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