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  • Topic: Completeness, Delegate, Computational complexity theory
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  • Published : October 30, 2012
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SMD - Delegation To Become An Effective Manager
Assessment In Progress
1)The best definition of Delegation is:

Deciding who does what in the store
Assigning responsibility for a task to another individual

Making sure everyone has a balanced and even workload

Completing tasks on time, correctly, and efficiently

2)A challenge that many new managers experience is:

Letting go of certain tasks and trusting others to complete them properly
Finding enough people to complete the tasks needed
Deciding which colleague has the capability to complete a task
Ensuring that delegation happens in a careful and thoughtful manner

3)The connection between effective delegation and colleague engagement is:
Colleagues who receive feedback, are confident in their work, and have the chance to improve their skills tend to be more engaged
Colleagues who see delegation happen in the store understand the inner workings of the organization
When delegation happens effectively, all of the work gets done in a timely manner and everyone feels more engaged
Colleagues who complete challenging delegated tasks tend to be more engaged than colleagues who don't get challenging tasks to complete on a regular basis

4)The D in the DIIFF model stands for:

Delegate

Direct

Determine
Differentiate

5)The two "I's" in the DIIFF model stand for:
Identify and Instruct

Identify and Interact

Instruct and Inspire

Integrate and Identify

6)The two "F's" in the DIIFF model stand for:

Follow through and Forget

Follow the directions and Feedback
Follow Up and Provide Feedback

Consructive Feedback and Appreciative Feedback

7)Low complexity, low impact items are:

Very complex and take time to learn
Relatively easy to perform and the impact is fairly low to the business
Fairly complex, but low impact to the business

Easy to perform and highly impactful to the business

8)High complexity, high impact items are:

Very complex and have a high impact on the business
Relatively easy to perform and the impact is fairly low to the business
Fairly complex, but low impact to the business
Easy to perform and highly impactful to the business

9)Completing payroll would be an example of a task that is:
Low complexity, low impact

Low complexity, high impact

High complexity, low impact
High complexity, high impact

10)What are some risks if you delegate high impact items to the wrong person?
The colleague won't learn the task well

Lost customers or dollars, policy violations, state/federal fines
You will have difficulty following up with the colleague

You may have to spend a lot of time teaching the colleague how to perform the task

11)

When colleagues are new hires, it's best to take a________ approach to delegation, by starting off with simple tasks and moving on to more complex ones over time
Simple

Remedia

Gradual

Controlling

12)More experienced colleagues need to be __________, so you should consider giving them more complex tasks.
Challenged

Intimidated

Supported

Controlled

13)Goals should be SMART; SMART stands for:

Specific, Modular, Attainable, Relevent, Trackable

Smart, Measurable, Attainable, Relevent, Trackable
Specific, Measurable, Attainable, Relevent, Trackable

Specific, Measurable, Attainable, Risk-Free, Trackable

14)What is most likely to happen when colleagues don't see value in their work?
Poor performance and low engagement
They don't understand their connection to the organization

Lost opportunities for development

Less interest in their work

15)Access to an RF Unit is an example of a _________that is needed by a colleague to complete a task.
Authority

Access

Computer
Tool

16)
A simple three-word model to remember how to give a colleague instruction is:Tell,...
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