Use a systems model and manipulate the data indicating change is needed. Use a systems model and implement the change quickly.
7. Which of the following is a key factor in communicating change vision to employees? A. Provide a consultant to manipulate employee questions B. Provide employees the opportunity to discuss proposed changes C. Provide employees the opportunity to adjust at their own pace D. Provide a consultant to answer individual employee questions 8. What skills does a manager need to successfully implement change? A. Communicates clearly, increases stress, and delegates key responsibilities B. Communicates clearly, plans for orderly work flow, and controls details C. Communicates clearly, criticizes good performance, and decreases stress D. Communicates clearly, motivates through participation, and delegates key duties 9. Which phase of change is characterized by reorientation towards a new situation? A. Movement B. Consolidation C. Refreezing D. Reorganization 10. A company is in the unfreezing phase of change. What should communication from manager to employee focus on? A. Reducing the driving forces B. Reinforcing the new situation and the rules that have been implemented C. Helping the employee become dissatisfied with the status quo D. Increasing the restraining forces
11. A manager develops a strategy for empowering others to remove barriers and encouraging risktaking and creative problem solving. Which phase of change is the manager trying to support? A. Reengineering B. Movement C. Initial phase D. Endings 12. What factor results in greater resistance to change in some cultures than in others?
A. B. C. D.
Reliance on tradition Global sensitivity Cross-cultural complexity Ethnocentrism
13. How does innovation benefit an organization? A. Enhances the firm's ability to remain competitive B. Reduces the firm's use of research and development C. Extends the life of current customer needs D. Inhibits the long term effectiveness of employees 14. How does the use of a flat structure encourage innovation? A. Flat structure limits bureaucratic flexibility. B. Bureaucratic collaboration supports innovation. C. Collaboration and creativity promote innovation. D. Flat structure reduces misleading sharing of intradepartmental information. 15. Why would a...