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COMPANY BACKGROUND
Wal-Mart Stores, Inc. is the largest retailer in the world, the world’s second-largest company after ExxonMobil and the nation’s largest nongovernmental employer. Wal-Mart Stores, Inc. operates retail stores in various retailing formats in all 50 states in the United States. The Company's mass merchandising operations serve its customers primarily through the operation of three segments. The Wal-Mart Stores segment includes its discount stores, Supercenters, and Neighborhood Markets in the United States. The Sam’s club segment includes the warehouse membership clubs in the United States. The Company's subsidiary, McLane Company, Inc. provides products and distribution services to retail industry and institutional foodservice customers. It is now has more than 4,700 stores including some 1,475 discount stores, 1,750 combination discount and grocery stores and 538 membership-only warehouse stores (SAM’S CLUB) (Bianco, 2003). With net income of approximately US$8 billion on sales of US$247 billion (“Income Statement”, 2004), Wal-Mart was the subject of countless newspaper features and journal articles praising its dominance and success. Nearly 75% of its stores are in the United States (“Wal-Mart International Operations”, 2004), but Wal-Mart is expanding internationally. The International segment includes all of its operations in Asia, Europe, and South America which are comprised of Argentina, Brazil, Mexico, Canada, China, Germany, Japan, Korea, Puerto Rico, and United Kingdom (“About Wal-Mart” 2004). Organizational Culture

Wal-Mart satisfy itself on its strong culture, with various references to Sam Walton’s personal life story, the history of the company and how Walton’s personal values become core beliefs for the company. Wal-Mart public information showed that its customer-focused culture shoot from the company’s pursuit of low prices products and authentic customer service. Walton had three basic beliefs on which the...