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Structure provides the framework of an organization, and makes possible the application of the process of management.
a) Using one of the following business types: health care services, a retail banking organization, or a hotel chain, discuss the factors that influence organizational structure, including the division of work and the factors that affect hierarchies in organizations. ┅┅┅┅┅┅┅┅┅┅┅┅┅┅Page3-10
b) Discuss the effects of deficient organization structure on an individual who experiences working in one. ┅┅┅┅┅┅┅┅┅┅┅┅┅┅┅┅┅Page11-12
tructure provides the framework of an organization. Which means the framework of jobs and departments that make up any organization must be directed toward achieving the organization’s objectives. In other words, if I want to operate hotel chain business, the structure of a hotel chain business must be consistent with its strategy.
There is no one standard organizational structure for a hotel. In fact, structures differ from hotel to hotel based on the size of the property and the type of hotel. Large-scale hotels (include hotel chain), as well as privately run small hotels; rely on a comprehensive organizational structure. A hotel's organizational structure ensures that the hotel staff meets all guest needs and desires. Hotels employ a vast number of persons with variety of skills. The larger the hotel, the more specialized the tasks. Large hotels have bigger resident populations and provide more services than do many small towns. They break up the work force into separate departments, with each department entrusted with a share of the duties and services.
Every hotel, despite its size amenities and type, has an organizational structure that's split into two basic groups: administrative and operations. The administrative side of the structure includes such divisions as sales department, marketing department, accounting and human resources department. The operations side is generally split further into food and beverage department and rooms department. Both administration and operations report to the general manager.
A hotel's structure varies and organization patterns depending on the type of hotel: limited-service; full service; economy; or resort. An economy hotel or motel might outsource many of the functions and have a limited structure consisting of front-desk staff and a small maintenance crew. Limited-service hotels usually have a small staff consisting of the front desk, housekeeping, maintenance, sales and auditing departments. Full-service or large hotels have a large structure consisting of rooms, food and beverage, human resources, marketing and sales and accounting. The rooms and food and beverage departments are the most complicated. Rooms can include reservations, front office, housekeeping, laundry, security and engineering. Food and beverage may include food production, food services, room service, beverage manager, conventions and catering.
As the hotel facilities grow in size especially hotel chain because the manager of hotel chain need to make sure every independent hotel provide same high-quality service and experience to every customers, manager is faced with the need to group certain jobs in order to ensure efficient coordination and control of activities. These job groupings are usually called departments or divisions. In general, departments might be grouped as front of the house (those departments in which employees have guest contact or directly delivering the services to customers in a hotel chain, such as front desk), and back of the house (where employees have little guest contact, such as accounting). However, separating departments by function is the most common method of organizing a hotel or a lodging business. For example: a full-service hotel with under 500 rooms, and a full-service hotel with over 500 rooms or hotel chain....
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