Stress Management

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www.ajbms.org ISSN: 2047-2528

Asian Journal of Business and Management Sciences Vol. 1 No. 7 [38-47]

WORK STRESS AND EMPLOYEE PERFORMANCE IN BANKING SECTOR EVIDENCE FROM DISTRICT FAISALABAD, PAKISTAN. Muhammad Naeem Shahid. Lecturer. Informatics College of Science and Technology. Faisalabad, Pakistan. E-mail. naeemtuf@yahoo.com Khalid Latif Lecturer. Government College University Faisalabad, Pakistan. E-mail. khalidlatif382@yahoo.com DR. Nadeem Sohail. Assistant professor . Government College University Faisalabad, Pakistan. E-mail. sohail5241@hotmail.com Muhammad Aleem Ashraf scholar. Informatics College of Science and Technology. Faisalabad, Pakistan. E-mail.aleemashraf42@gmail.com ABSTRACT Stress is a universal element and individuals in every walk of life have to face it. The employees working in different organizations have to deal with stress. Especially Bankers are under a great deal of stress due to many antecedents of stress. These stresses contribute to decreased organizational performance, decreased employee overall performance, decreased quality of work, high staff turnover, and absenteeism due to health problems such as anxiety, depression, headache and backache. Six components of job stress: Lack of administrative support, excessive work demand, problematic customer relations, coworker’s relationship, family & work life balance and risky ness of job were examined in this study. The objective of the study is to explore the stress related problems of bankers and examine the relationship between stress and performance. And finally the impact of stress on employee performance. For this purpose 150 questionnairs were filled by the bankers from the district Faisalabad. The results show that all the components of stress cause great stress in bankers and then decrease their performance. The previous study on banking sector of Pakistan conducted by Usman Basher and Muhammad Ismail showed that job stress signifincently reduce the performance of an individual. Another study on banking sector by jamshed, et al also showed the same results. Keywords: Job performance, Stress, Banks. INTRODUCTION Stress is a Common element in any kind of job and persons have to face it in almost every walk of life. Stress has been defined in different ways over the years. According to Robbins and sanghi (2006) “A dynamic condition in which an individual is confronted with an opportunity, constraints, or demand related to what he or she desires and for which the outcome is perceived to be both uncertain and important.” stress is an increasing problem in organizations and often cause adverse effects on performance. According to Kahn and Quinn (1970) “stress is the outcome of facet of the assigned work role that caused harmful effect for individual. Occupational stress is considered as harmful factor of the work environment.” It also has unpleasant effects on health of an individual as David (1998) contributed “it can also be labeled as the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs ©Society for Business Research Promotion | 38

www.ajbms.org ISSN: 2047-2528

Asian Journal of Business and Management Sciences Vol. 1 No. 7 [38-47]

of the workers. Job stress can lead to poor health and even injury.” According to ILO (1986)“It is recognized world-wide as a major challenge to individual mental and physical health, and organizational health.” Although stress includes both good and bad aspects but it is not necessarily bad. Robbins and sanghi (2006) also contributed “stress is typically discussed in a negative context, it also has a positive value. It is an opportunity when offers a potential gain.” Rubina et at., (2008) contributed the same “Stress is not always negative or harmful and indeed, the absence of stress is death.” But it still has destructive impact on employee performance. According to Usman and ismail (2010)“One of the affected...
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