Strategic Quality and Systems Management

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SI.No. TaskPage No.
1.Executive Summary
2.Task 1
(AC :1.a)
(AC :1.b)
3.Task 2
(AC :2.a)
(AC :2.b)7

4.Task 3
(AC :3.a)
(AC :3.b)
(AC :3.c)
(AC :3.d)9
(AC :4.a)
(AC :4.b)16
6.Task 5
(AC :5.a)
(AC :5.b)19


Executive summary:
Through this report we will understand the important role of effective operations and quality management systems in determining the organizational success and effectiveness. We’ll also see how these two systems helps an organization to achieve their strategic objectives and goals. This report will also pave the light on the effectiveness of operations management and quality systems management with respect to a relevant quality change in an organization, in fair details. Introduction:

Operations management is very importance in managing every operations in an organization. Operations refers to production, controlling, manufacturing of products and services, delivering them, etc. Operations management of an organization always aims at improvement of operations and addition of activities with great values, in to several specific techniques. It is not merely focusssing on the production and assembling of products in an organization, but it will take concern about each of the strategic business units in an organization, whether it is large or small. Quality management deals with determining and improving the quality of the operations, products and services, in an organization.Through operations and quality management, the value and the reputation of an organization will enhnace. (Pfeifer, 2002). For analyzing these concepts in an organization’s scenario, I am choosing The Ford Motor Company, one among the three leading automotive manufacturing company in United States of America. It was founded by Henry Ford in 1903, in Michigan. (Cotteleer, 1997).By the end of 1996, its revenue had reached up to $ 150 billion. More than 3800000 employees are working under this company. In the year 1970, due to the entry of foreign manufacturers such as Toyota, Honda etc in to the international automotive industry, the major Auto giants such as General Motors, Ford and Chrysler etc have lost their market. Ford responded seriously to this crunching, by acquiring Swedish Volvo model for successfully competing in the foreign market and also for expanding their market, worldwide. In 2000, Ford motors had started a complete organization re-engineering business process (BPR), plan known as, ‘Ford 2000’, which aims at reestablishment of the company’s infrastructure as a whole. This BPR focuses mainly on the reduction in their Vehicle Centres (VC), in to five centres for covering the operations spreading in more than 200 nations. It also aims at cutting redundancies and enhancing the information technologies for driving Ford towards success. IT acts as the link between Ford Company and its centres in the world. ( Task 1 :( AC: 1.a)

a)Operations management could be defined as a process of designing, developing and supplying, the products and services of an organization. It will also carefully ensures and manage the entire process dealing with the productions as well as the distribution of the goods and services associated with an organization. It will help to ensure the complete and effective utilization of the important resources available for the organization, for achieving its strategic objectives. Operations management will also ensure the quality of products and services offered by an organization, as per the demands of the customers. ( Operations management will define the actual expectations of the people, design and develop the products and services according to the demands, manage the inventory process, Analyses the efficacy of every processes in an organizations. Through OM, we could identify the...
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