Strategic Plan, Part Iii: Balanced Scorecard

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Resource: Exhibit 7-1 in Ch. 7 of Strategic Management

Develop the strategic objectives for your business in the format of a balanced scorecard. The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your business and the outcomes of your SWOTT analysis. Consider the following four quadrants of the balanced scorecard when developing your strategic objectives:

Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:

oMarket share
oRevenues and costs
oCompetitive position

Customer Value Perspective, includes strategic objectives in areas such as:

oCustomer retention or turnover
oCustomer satisfaction
oCustomer value

Process or Internal Operations Perspective, includes strategic objectives in areas such as:

oMeasure of process performance
oProductivity or productivity improvement
oOperations metrics

Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:

oEmployee satisfaction
oEmployee turnover or retention
oLevel of organizational capability
oNature of organizational culture or climate
oTechnological innovation

Develop at least three strategic objectives for each of the following four balanced scorecard areas identified above (Financial, Customer, Process, Learning and Growth). Your objectives should be selected, in part, based on an evaluation of a number of potential alternatives to the issues and/or opportunities identified in the SWOTT Analysis paper and table you completed in Week Three. Base your solutions on a ranking of alternative solutions that includes an identification of potential risks and mitigation plans, and a stakeholder analysis that includes mitigation and contingency strategies. You should also incorporate the ethical implications of your solutions into your selection.

For each strategic objective, develop...
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