Strategic Plan for Knowledge Management

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STRATEGIC PLAN FOR KNOWLEDGE MANAGEMENT

NASA Knowledge Management Team

April 2, 2002
National Aeronautics and Space Administration NASA Publication XX

STRATEGIC PLAN FOR KNOWLEDGE MANAGEMENT

NASA Knowledge Management Team

Concurrence:

Lee Holcomb, NASA CIO

Brian Keegan, Chief Engineer

Vicky Novak, AA, Code F

Strategic Plan for Knowledge Management • i

Many people at NASA and within the knowledge management community contributed the ideas set forth in this document. We are grateful for their comments and support. Specifically, the NASA Agency-Wide Knowledge Management Team, the members of which are noted below, did much of the work reflected here. Special thanks are given to Diana Meyers and Whitney Harris for their help in preparing the material for this document. CENTER ARC ARC DRC GRC GRC GRC GRC GSFC GSFC HQ HQ HQ HQ HQ HQ HQ NAME Rich Keller Charlotte Linde Maria Chacon Bob Stauffer Rhonda Arterberrie Steve Eubanks Steve Prahst Steve Naus Jay Liebowitz Ali Montasser Brian Dunbar Gary Minarich Ken Stepka Marcia Nickols Nancy Kaplan Patrick Kelly CENTER HQ HQ HQ HQ HQ HQ JPL JPL JPL JSC JSC KSC LaRC LaRC LaRC LaRC NAME Len Japngie Elmer Padgett Roland Ridgeway Sharron Sample Richard Weinstein Steve Golis Jeanne Holm, Chairperson Michael Hooks Douglas Hughes Larry Sweet Lloyd Erickson Michael Bell George Roncaglia Manjula Ambur Mike Little Ronnie Gillian

HQ HQ HQ

Joe Elliott Raymond Kacmar Jane Odom

MSFC MSFC SSC

Daniel O'Neil Jeanette Johnson Dana Matherly

Strategic Plan for Knowledge Management • ii

Table of Contents
Foreword................................................................................................................................ 1 Executive Summary............................................................................................................... 3 Vision ..................................................................................................................................... 5 Mission................................................................................................................................... 8 Goals .................................................................................................................................... 10 Background Information .................................................................................................. 144 People ....................................................................................................................... 14 Process.................................................................................................................... 166 Technology............................................................................................................. 188 Summary.............................................................................................................................. 20 Appendix A. Charter ........................................................................................................... 22 Appendix B. Guiding Documents ....................................................................................... 24 Appendix C. Examples of Knowledge Management As An Enabler ................................ 25

Strategic Plan for Knowledge Management • iii

FOREWORD
In the days when the vast array of NASA’s resources was focused on a few longduration programs (Apollo, Viking, Shuttle), we had the luxury of people sharing knowledge throughout the program. Engineers and scientists spent years, sometimes decades, working on a project, learning from the senior members and eventually mentoring junior team members. As an Agency, our knowledge base and abilities continued to grow. As we moved to a philosophy of applying the principles of fasterbetter-cheaper as appropriate, that era of apprenticeship and nurturing of the flow of experiential and tacit knowledge has become more fractured. In today’s...
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