WNS (Holdings) Limited (NYSE: WNS), is a leading global business process outsourcing company. WNS offers business value to 200+ global clients spanning industries like Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS delivers an entire spectrum of services such as finance and accounting, customer care, technology solutions, research and analytics and industry-specific back-office and front-office processes.
The continuous focus on the partnership approach with the clients and high quality of service delivery is reflected in the broad strategy as defined in the mission statement of WNS – “We enable Clients to Outperform with our Passion for Service and Innovation”. A set or organizational values defined as CIRCLE (Client First; Integrity; Respect; Collaboration, Learning and Excellence; act as the enablers in working towards the long term goal and strategy.
WNS Service Offering - Overall
WNS’s outsourcing business offers a huge plethora of outsourcing option to its clients ranging over all the customer service and back end channel operation. These service offerings can be categorized into two broad spectrums namely cross industry solutions and Industry focused solution.
Verticals or strategic business units form a key strategy for any firm’s growth and movement. WNS follows the same structure for efficient management of the service delivery and growth. The company moved from the growth strategy of inorganic growth through acquisitions (till 2008) and is now focused more on the organic growth of business.
In April 2011 WNS re-organized its offerings into various business units. WNS invested in forming new verticals (Shipping & Logistics and Healthcare) adding to the previously existing set of 4 verticals or SBUs namely Travel, Insurance, Banking & Financial Services, Retail and Consumer packaged goods.... [continues]
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