Strategic Management and Competitive Advantage

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Operations Management, 10e (Heizer/Render)
Chapter 2 Operations Strategy in a Global Environment

1) NAFTA seeks to phase out all trade and tariff barriers among Canada, Mexico, and the United States. Answer: TRUE
Diff: 2
Topic: A global view of operations
AACSB: Multicultural and Diversity
Objective: no LO

2) The World Trade Organization has helped to significantly reduce tariffs around the world. Answer: TRUE
Diff: 2
Topic: A global view of operations
AACSB: Multicultural and Diversity
Objective: no LO

3) Production processes are being dispersed to take advantage of national differences in labor costs. Answer: TRUE
Diff: 2
Topic: A global view of operations
AACSB: Multicultural and Diversity
Objective: no LO

4) NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia. Answer: FALSE
Diff: 2
Topic: A global view of operations
AACSB: Multicultural and Diversity
Objective: no LO

5) One reason for global operations is to gain improvements in the supply chain. Answer: TRUE
Diff: 2
Topic: A global view of operations
AACSB: Multicultural and Diversity
Objective: no LO

6) One reason to globalize is to learn to improve operations. Answer: TRUE
Diff: 1
Topic: A global view of operations
AACSB: Multicultural and Diversity
Objective: no LO

7) To attract and retain global talent, and to expand a product's life cycle, are both reasons to globalize. Answer: TRUE
Diff: 2
Topic: A global view of operations
AACSB: Multicultural and Diversity
Objective: no LO
8) A product will always be in the same stage of its product life cycle regardless of the country. Answer: FALSE
Diff: 2
Topic: A global view of operations
AACSB: Multicultural and Diversity
Objective: no LO

9) The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct. Answer: TRUE
Diff: 2
Topic: A global view of operations
AACSB: Ethical Reasoning
Objective: no LO

10) Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation. Answer: TRUE
Diff: 1
Topic: Global company profile
Objective: no LO

11) An organization's strategy is its purpose or rationale for an organization's existence. Answer: FALSE
Diff: 1
Topic: Developing missions and strategies
Objective: LO2-1

12) Operations strategies are implemented in the same way in all types of organizations. Answer: FALSE
Diff: 2
Topic: Developing missions and strategies
Objective: LO2-1

13) Experience differentiation is an extension of product differentiation, accomplished by using people's five senses to create an experience rather than simply providing a service. Answer: TRUE
Diff: 2
Topic: Achieving competitive advantage through operations
Objective: LO2-2

14) An organization's ability to generate unique advantages over competitors is central to a successful strategy implementation. Answer: TRUE
Diff: 2
Topic: Achieving competitive advantage through operations
Objective: LO2-2

15) Low-cost leadership is the ability to distinguish the offerings of the organization in any way that the customer perceives as adding value. Answer: FALSE
Diff: 2
Topic: Ten strategic OM decisions
Objective: LO2-3

16) Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods than for services. Answer: FALSE
Diff: 2
Topic: Ten strategic OM decisions
Objective: LO2-3

17) The relative importance of each of the ten operations decisions depends on the ratio of goods and services in an organization. Answer: TRUE
Diff: 2
Topic: Ten strategic OM decisions
Objective: LO2-3

18) Decisions that involve what is to be made and what is to be purchased fall under the heading of supply-chain management. Answer: TRUE
Diff: 2...
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