Many business organizations are finding that strategic quality plans and business plans are inseparable. For Instance, at Corning, The 1995 Malcolm Baldrige National Quality Award winner, if you ask them to show you their quality strategy, they will show you their business strategy; ask for their quality plan, they will give you their business plan. Why? Let's see how they define what a quality plan and a business plan is.
Strategic Quality Plans and Business Plans
Strategic Quality Plan - Detailed document that sets forth practices and sequence of activities aimed at translating an organization's quality policy into operational results, or conformance to a standard such as ISO 9000 within a specified timeframe.
Business Plan - Set of documents prepared by a firm's management to summarize its operational and financial objectives for the near future (usually one to three years) and to show how they will be achieved.
So that's how it is, it really are inseparable, based on the example I can safely say that organizations inclined to Total Quality Management is living up to its goal of Total quality that even in their business plan, quality is their core.
Simply put, strategic quality business planning or just strategic planning determines where an organization is going over the next year or more, how it's going to get there and how it'll know if it got there or not.
Now let us move on to Goals and objectives, both types of planning requires goals and objectives, so what is this goals and objectives? According to John Pessico Jr. and Gory N. Mclean, authors of an article entitled "Manage with Valid rather than Invalid Goals" they have the same meaning, however it is possible to differentiate the two by using goals for long-term planning and objectives for shot-term planning. For example, the Goal is to win the war, the objective is to capture the bridge.
According to John and Gory, Goals have certain characteristics that...
Please join StudyMode to read the full document