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Starbucks: Organizational Culture

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Starbucks: Organizational Culture

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  • March 2007
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Starbucks:
Organizational Culture
When people think of the most popular coffee house in the country and world, they immediately think of Starbucks. That's because it's true, but what most people don't know is that Starbucks is also ranked #1 on the Most Admired Food Services Companies to work for (America's most admired companies 2007, 2007), and # 16 Best Companies to work for (Best companies to work for 2007, 2007). It also ranked # 2 Most Admired Companies to work for over all, # 6 for Best People management, # 7 for Best Social responsibility, and # 10 for Best Innovation (America's most admired companies 2007, 2007). These are incredible numbers, which is why I choose Starbuck's as the most culturally appealing company that I would like to work for.

After researching this company I've realized that I truly would love to work for it. I find its cultural values very appealing and feel that they are exactly what interest me when working for a company. First of all, Starbucks is very a committed company, whether it is toward its products, its customers, or its employees. Starbucks is willing to go out on a limb to please its customers and prides itself in its creativity and originality. The founders of Starbucks also began a tradition of teamwork, maintaining a fun work environment, and offering its customers quick and enjoyable service. Starbuck has also worked hard to increase employee performance and retention by offering comprehensive benefits, offering enticing incentives, and inspiring enthusiasm. Starbuck believes that in order to create happy customers it must hire the right people. "This meant having store employees who were knowledgeable about the company's products, who paid attention to detail, who eagerly communicated the company's passion for

Starbucks: A Leading3
coffee, and who had the skills and personality to deliver consistently pleasing customer service" (Gamble. & Thompson, n.d., Starbucks corporation, ¶ 15).
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