Starbucks International Marketing

Topics: Coffee, Customer service, Management Pages: 2 (628 words) Published: October 4, 2008
Some of the uncontrollable elements that Starbucks has encountered are:

-Control Forces. When they tried to sell Starbucks on Asia, they found out that the way they drink coffee is different from other countries. People want their drink less sweet and they are more interesting in buying teas instead of a cup of coffee. -Economy Forces. On Italy, Italian coffee is cheaper than US so they need to lower the price to be able to sell and make customers more interest in the product. -Competition. Some companies like Coca-Cola became with new product can caffeine that makes Starbucks to be aware on their products and try to provide something new to the market.

2.What are the major sources of risk facing the company and discuss potential solutions.

One of the major sources of risk is the way they open so many stores to fast without giving the opportunity the other stores to increase their profit; it is because of this Starbucks at this time is facing a lot of difficulties and they plan to close 600 stores. Global expansion poses huge risks for Starbucks; it makes less money on each overseas store because most of them are operated with local partners. Although that makes it easier to start up on a foreign territory, it reduces the company’s share of the profits to only 20 percent to 50 percent. Other risk that company face is the price of the product some people think the price is too high just for a cup of coffee but it doesn’t happen in all countries that is why they need to do a researches in each country and see what is the price that people are willing to pay or afford. For example on Italy is one of the major problem that Starbucks has in the growing process they had to lower the price so they can be one of the top company and be able to open more stores.

Starbucks also faces slumping morale and employee burnout among its store managers. A lot of dissatisfaction from customers and employees over odd hours and low pay is affecting the quality if...
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