Starbucks Case Studyc
Starbucks Case Study
Starbuck’s Job Design
Job Purpose is being a leader and role model by showing by example customer service and community involvement.
Essential Functions: Set goals for team, recruit and hire team members and shift supervisors, generate reports, train team members safety standards and health standards, implement policies, lead your team by example, communicate and recognize any problems, act quickly for solution, get involved in the community, recruit patrons feedback, delegate task, hold group meetings, create employees work schedules, setting goals for the work group, developing organizational capability, and modeling how we work together, monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements, utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team, ensures adherence to applicable wage and hour laws for nonexempt partners and minors, solicits customer feedback to understand customer needs and the needs of the local community, uses all operational tools to plan for and achieve operational excellence in the store, tools include Automated Labor Scheduling, monthly status report, Quarterly Business Review, cash management, and inventory management, utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance, provide partners with coaching, feedback, and developmental opportunities and building effective teams, order supplies, do inventory, open and close the store, do financial reports, motivate staff, assist customers, act on customer loyalty, do market surveys, make deposits, and maintain employee communication within the store and other store in the region and with the corporate office.
Job Specifications
Education Experience, 2 years’ experience in retail business, 1 year experience in customer
Starbuck’s Job Design
Job Purpose is being a leader and role model by showing by example customer service and community involvement.
Essential Functions: Set goals for team, recruit and hire team members and shift supervisors, generate reports, train team members safety standards and health standards, implement policies, lead your team by example, communicate and recognize any problems, act quickly for solution, get involved in the community, recruit patrons feedback, delegate task, hold group meetings, create employees work schedules, setting goals for the work group, developing organizational capability, and modeling how we work together, monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements, utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team, ensures adherence to applicable wage and hour laws for nonexempt partners and minors, solicits customer feedback to understand customer needs and the needs of the local community, uses all operational tools to plan for and achieve operational excellence in the store, tools include Automated Labor Scheduling, monthly status report, Quarterly Business Review, cash management, and inventory management, utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance, provide partners with coaching, feedback, and developmental opportunities and building effective teams, order supplies, do inventory, open and close the store, do financial reports, motivate staff, assist customers, act on customer loyalty, do market surveys, make deposits, and maintain employee communication within the store and other store in the region and with the corporate office.
Job Specifications
Education Experience, 2 years’ experience in retail business, 1 year experience in customer
References: 12manage (2014). Mintzberg 's Organizational Configurations: Summary and Forum. Retrieved from http://www.12manage.com/methods_mintzberg_configurations.html Elder, S. D., Lister, J., & Dauvergne, P. (2014). Big retail and sustainable coffee: A new development studies research agenda It 's Not About the Coffee: Leadership Principles From a Life at Starbucks. (2010). Journal for Quality & Participation, 33(1), 20. Mind Tools Ltd (2014). Mintzberg 's Organizational Configurations - Strategy Skills Training from MindTools.com. Retrieved from ttp://www.mindtools.com/pages/article/newSTR_54.htm# Oracle (2014, January) http://www.oracle.com/us/corporate/customers/customersearch/starbucks-coffee-co-1-exadata-ss-1907993.html Starbucks Corporation (2014) http://www.starbucks.com/careers/retail-careers Starbucks Corporation (2014), My Starbucks Idea, Retrieved from