Starbucks Case Study

Topics: Starbucks, Coffee, Espresso Pages: 9 (2835 words) Published: February 9, 2012






Case Study

History of Starbucks in the Philippines
December 4, 1997, the Philippines had its first taste of the Starbucks Experience with its very first branch at the 6750 Ayala Building in Makati City. Starbucks has since won the hearts of the Filipinos. 

The opening of the 6750 Ayala store marked an important milestone in our history – the Philippines became the third market to open outside North America.

The tradition of warm hospitality, constant need for connection, and love for coffee – these are the qualities that make Starbucks Coffee and the Filipino people a great culture fit. History of Starbucks in U.S.

* 1970s
The first Starbucks opens. The name comes from Herman Melville’s Moby Dick, a classic American novel about the 19th century whaling industry. The seafaring name seems appropriate for a store that imports the world’s finest coffees to the cold, thirsty people of Seattle. * 1980s

Howard Schultz joins Starbucks in 1982. While on a business trip in Italy, he visits Milan’s famous espresso bars. Impressed with their popularity and culture, he sees their potential in Seattle. He’s right – after trying lattes and mochas, Seattle quickly becomes coffee-crazy. * 1990s

Starbucks expands beyond Seattle, first to the rest of the United States, then the entire world. After becoming one of the first companies to offer stock options to its part-time employees, Starbucks becomes a publicly traded company. * 2000s 

The Starbucks phenomenon continues. As of this writing, Starbucks has more than 15,000 locations in over 40 countries. In addition to our excellent coffees and espresso drinks, people now enjoy for Tazo® tea and Frappuccino® blended beverages. Business

Logic of business: to provide different brew coffee for different taste of people. * Coffee Chain
* Starbucks Corporation is an international coffee company and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world, with more than 17,000 stores in 55 countries, including over 12,500 in the United States, over 1,200 in Canada and over 700 in the United Kingdom, 54 in Russia. * Starbucks sells drip brewed coffee, espresso-based hot drinks, other hot and cold drinks, coffee beans, salads, hot and cold sandwiches and panini, pastries, snacks, and items such as mugs and tumblers. Through the Starbucks Entertainment division and Hear Music brand, the company also markets books, music, and film. Many of the company's products are seasonal or specific to the locality of the store. Starbucks-brand ice cream and coffee are also offered at grocery stores. Products and Services

* Starbucks is a customer oriented company that strives to offer Filipinos a combination of great tasting, quality coffee products with excellent services. * The most loved products of Starbucks are its bottled drinks, brewed coffee, espresso and chocolate beverages, Frappuccino, smoothies, cupcakes, doughnuts, and cookies. Starbucks ensures high standard in all aspects of operations, promising their customers only the best brewed coffee in every restaurants at any time. * Starbucks offer good services like nice ambiance, hospitable crew and staff, cleanliness, and friendly services. They also provide Free Wi-Fi, Gift certificate, gift cads, Mobile Application, and you can also purchase their coffee bean and brewed it at your homes. * Apart from the product and services that Starbucks offer they also give back to the community like if you purchase a bottle of ethos, you`re providing clean water for the...
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