A Standard Operating Procedure is a document which describes the regularly recurring operations relevant to the quality of the investigation. The purpose of a SOP is to carry out the operations correctly and always in the same manner. A SOP should be available at the place where the work is done.
A SOP is a compulsory instruction. If deviations from this instruction are allowed, the conditions for these should be documented including who can give permission for this and what exactly the complete procedure will be. The original should rest at a secure place while working copies should be authenticated with stamps and/or signatures of authorized persons.
In the case of Delima Enterprise Sdn. Bhd. There should be several SOP which is:
1. An authorization
a. En. Zayed should be the one who control decision on planning of the company while Pn. Hashimah could control decision on financial of the company.
b. There should be one person who authorize each department and have one assistant.
c. The company could hire someone with more experience to guide Cik Amy.
2. Record Bookeeping
a. All the documents of transaction happened must have another copy for other departments.
b. All the copies & documents must be properly kept and numbered.
3. Internal Control
a. Pn. Hashimah must concentrate on financial control and segregate other duties to someone else.
b. Install new punch card system.
c. Send all staff to the training.
d. Recruitment and hire an experience person.