Standard 5

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Standard 5 Evidence Booklet
Principles for implementing duty of care
Main area 5.1 Understanding how duty of care contributes to safe practices: Outcome 5.1.1
Question 1 What does duty of care mean for you in your work role?

Your duty is to encourage tenant in the best possible way you can and to support and attending to their needs

Outcome 5.1.2
Question 1 How does your ‘duty of care’ contribute to the safeguarding of people you support

Standard 5 Main Area 5.2 K now how to address dilemmas that may arise between an individual’s rights and duty of care: Outcome 5.2.1
Question 1 Give an example of where a person’s right may conflict with your ‘duty of care’

Outcome 5.2.2
Question 1 What can you do within your work role to manage conflicts and dilemmas?

Question 2 What must you not do within your work role to manage conflicts dilemmas?

Outcome 5.2.3
Question 1 Who can you approach if you feel uncomfortable about any dilemma in your work role?

Standard 5 Main Area 5.3 know how to recognise and handle comments and complaints Outcome 5.3.1
Question 1 Where are existing ‘comments and complaints procedures’ in accordance with agreed ways of working kept?

Outcome 5.3.2
Question 1 What must you do when handling complaint/comments how would you respond?

Question 2 What must you not do when handling complaints/comments how would you respond?

Outcome 5.3.4
Question 1 Give an example of where you have learnt from complaint/comment made when it has improved the service you offer:

Standard 5 Main Area 5.4 Know how to recognise and handle adverse events, incidents, error or near misses Outcome 5.4.2
Question 1 what must you do in relation to an event, error or near miss that could affect the well being of the people you support, this includes the recording of incidents?

Question 2 What must you not do in relation to an adverse event, error or near miss that could affect the well being of the people you support, this includes...
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