The purpose of this paper is to document how a gourmet coffee shop plan to staff and manage business for the next three years. The name of the business is Queen Caffeine (QC) and it will be open for business Monday through Friday from 6:00 am until 10:00 pm and from 7:00 am until 3:00 pm Saturday and Sunday. This paper will serve as documentation the type of employment relationship that will be established between the shop owner and employees. Ways to prevent claims of disparate treatment will be provided and types of external influences that could get in the way staffing will be identified. A plan will be created to deal with employee shortages and surpluses. This document will also provide a strategy for workforce diversity and produce a job requirement job analysis for the store managers and the coffee servers. Employment Relationship
From the point of hire, developing a good working relationship is extremely important for all levels; including the owner/ CEO. QC will establish an employer-employee relationship. An employer-employee relationship is best for QC because the staff will work together to settle on the terms of their relationship. All of the employees will be valued, treated respectfully, and paid fair wages. They will also be exposed to a safe and healthy working environment. QC is a business with high morals and their employees will consistently be treated ethically. All employees will have the right to speak freely about any issues or concerns that they have without fearing retaliation. QC will employ three full-time store managers and ten part-time servers. They will provide the employees with directions and training. This will inform them that QC has a particular way in which they conduct business. They will strive to provide their patrons with exceptional beverages and service. There will be some routine rules and specifics in which the workers must follow when preparing for the morning and closing at night. Workers will receive all the necessary information and tools pertinent to them as employees. Avoiding Disparate Treatment
To maintain good employment relationships with all of their employees QC will have specific policies and procedures in place that everyone must follow. These policies and procedures will help the company be in compliance with state and federal laws. Part of QC’s policy is to be an equal employment employer. All hiring, promotions, or terminations will be made without regards to race, color, religion, national origin, sex, age, disability, or sexual orientation. To avoid claims of disparate treatment QC will periodically conduct audits on their current policies, practices, and procedures: revising them when applicable. They will analyze their job descriptions, performance appraisal system, and compensation scale to seek out and prevent potential discrimination. QC will train their manager and supervisors on proper interviewing and hiring techniques. Teaching them about the types of questions to ask during an interview and ensuring that they make hiring decisions based off qualifications. QC will conduct a thorough investigation for any claims brought to their attention about discrimination, harassment, and safety. External Influences
To be successful and profitable QC must be aware of internal and external changes that will affect their business. They have to be willing to make the necessary adjustments to adapt to the changes. The type of external influence that could possibly hinder staffing for QC is the labor markets; specifically labor demand and supply. Since the customers determines how much labor is needed it is in QC’s best interest to keep the customers satisfied. When customers like QC’s service labor demand will be higher but if they receive poor service than labor demand will be lower. In an effort to keep demands high or steady QC will have customers complete a satisfaction survey in which they...