Southwest Airlines
Market Based Management on Knowledge Management and Effective Leadership Style at Southwest
The fundamentals of Knowledge Management in building an effective leadership style will focus on establishing the importance and relationships between leadership practices and knowledge management in any organization. The business concept must be identified with the emphasis on detailed features and essential role of leaders while developing the organization goals. This paper will provide a framework addressing the relationship between Knowledge Management and Leadership; along with creating a successful organizational goal within Southwest Airlines. The mission statement of Southwest Airlines declares that” the company is dedicated to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit”(Southwest Airlines).
Southwest Airlines pledges a commitment to provide its employees a stable work environment with equal opportunity to learn and for personal growth. Creativity and innovation are encouraged for improving the effective leadership and effectiveness of Southwest Airlines. The company is a principal supplier of air transportation in the United States for the transport of passengers for business and leisure purposes. “Southwest Airlines has capture the U.S. Department of Transportation’s “triple crown”- as the airline carrier with the most on-time flights, the best baggage handling, and the highest customer satisfaction ratings” (Southwest Airlines). The company retained its leadership in customer satisfaction, increase their fleets to better service their customers, and increase on profitability.
Concept of Management “Management is defined as planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently” (Bateman, T. S., Snell S. A. (2004). The concept of leadership involves establishing a direction, aligning
The fundamentals of Knowledge Management in building an effective leadership style will focus on establishing the importance and relationships between leadership practices and knowledge management in any organization. The business concept must be identified with the emphasis on detailed features and essential role of leaders while developing the organization goals. This paper will provide a framework addressing the relationship between Knowledge Management and Leadership; along with creating a successful organizational goal within Southwest Airlines. The mission statement of Southwest Airlines declares that” the company is dedicated to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit”(Southwest Airlines).
Southwest Airlines pledges a commitment to provide its employees a stable work environment with equal opportunity to learn and for personal growth. Creativity and innovation are encouraged for improving the effective leadership and effectiveness of Southwest Airlines. The company is a principal supplier of air transportation in the United States for the transport of passengers for business and leisure purposes. “Southwest Airlines has capture the U.S. Department of Transportation’s “triple crown”- as the airline carrier with the most on-time flights, the best baggage handling, and the highest customer satisfaction ratings” (Southwest Airlines). The company retained its leadership in customer satisfaction, increase their fleets to better service their customers, and increase on profitability.
Concept of Management “Management is defined as planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently” (Bateman, T. S., Snell S. A. (2004). The concept of leadership involves establishing a direction, aligning
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