Solving Employee Tardiness
Running head: SOLVING EMPLOYEE TARDINESS
Solving Employee Tardiness xxxxxxxxx University of Maryland University College
Solving Employee Tardiness The purpose of this research is to understand why my employees come to work late in the morning and late after lunch and what can be done to solve this problem. Employees at work have a tendency of coming to work late, and showing up late after their lunch break. Stopping tardiness from employees during business hours is an issue which management has been trying to solve for quite some time, and they met resistance and failure during each attempt to solve this problem. I will attempt to solve this problem using methods and processes learned in my management class. The research will involve using the CPS stages to solve the above problem. The CPS has five different stages needed to solve potential problems. These stages are as follows: analyze the problem, redefine the problem, generate ideas, evaluate and select ideas, and implement solutions (VanGundy, 1997)[1].
Analyzing the Problem: Analyzing the problem necessitates assembling all the pertinent data concerning the problem. This allows me to organize all the information I will need to analyze. Some of the data and excuses for tardiness by employees were as follows: Who: Employees What: Tardiness When: Morning and after lunch Where: Office Why: Traffic, alarm clock, overslept, car broke down, ran out of gas Once I had all the data concerning the problem, I was able to analyze it in greater detail using the first three steps of the heuristic redefinition tool, since this tool helps to understand the problem in context to the whole system. As defined by King (2002)[2] this tool is a method of looking at a system in which a problem exists and selecting an approach to solving that problem with greater effect using the least amount of effort. This tool requires visualizing all the parts of the problem and with
Solving Employee Tardiness xxxxxxxxx University of Maryland University College
Solving Employee Tardiness The purpose of this research is to understand why my employees come to work late in the morning and late after lunch and what can be done to solve this problem. Employees at work have a tendency of coming to work late, and showing up late after their lunch break. Stopping tardiness from employees during business hours is an issue which management has been trying to solve for quite some time, and they met resistance and failure during each attempt to solve this problem. I will attempt to solve this problem using methods and processes learned in my management class. The research will involve using the CPS stages to solve the above problem. The CPS has five different stages needed to solve potential problems. These stages are as follows: analyze the problem, redefine the problem, generate ideas, evaluate and select ideas, and implement solutions (VanGundy, 1997)[1].
Analyzing the Problem: Analyzing the problem necessitates assembling all the pertinent data concerning the problem. This allows me to organize all the information I will need to analyze. Some of the data and excuses for tardiness by employees were as follows: Who: Employees What: Tardiness When: Morning and after lunch Where: Office Why: Traffic, alarm clock, overslept, car broke down, ran out of gas Once I had all the data concerning the problem, I was able to analyze it in greater detail using the first three steps of the heuristic redefinition tool, since this tool helps to understand the problem in context to the whole system. As defined by King (2002)[2] this tool is a method of looking at a system in which a problem exists and selecting an approach to solving that problem with greater effect using the least amount of effort. This tool requires visualizing all the parts of the problem and with
References: 1. King, Bob (1998). The Idea Edge. Methuen, MA: GoalQPC 2 [1] VanGundy, Arthur (1997). Creative Problem Solving for Managers(pp. 13-3). Rockville, MD: University of Maryland University College [2] King, Bob (1998) [3] VanGundy, Arthur (1997). Creative Problem Solving for Managers (pp. 13-8). Rockville, MD: University of Maryland University College [4] King, Bob (1998) [5] King, Bob (1998). The Idea Edge (pp. 144). Methuen, MA: GoalQPC [6] King, Bob (1998)