Management Theory:
Essential Background for the Successful Manager
Major Questions the Student Should Be Able to Answer 2
Overview of the Chapter 3
Lecture Outline 4
Key Terms Presented in the Chapter 32
Lecture Enhancers 34
Critical Thinking Exercise 36
Homework Assignment 37
Management in Action Case Study 39
End of Chapter Self-Assessment 41Error: Reference source not found
Legal/Ethical Challenge 42
Group Exercise 44
Video Case 47
Supplemental Online Features 49
Online Self-Assessment Exercise(s) 49
Test Your Knowledge Exercises(s) 49
Manager’s Hot Seat 49
2.1 Evolving Viewpoints: How We Got to Today’s Management Outlook MAJOR QUESTION: What’s the payoff in studying different management perspectives, both yesterday’s and today’s?
2.2 Classical Viewpoint: Scientific and Administrative Management MAJOR QUESTION: If the name of the game is to manage work more efficiently, what can the classical viewpoints teach me?
2.3 Behavioral Viewpoint: Behaviorism, Human Relations, and Behavioral Science MAJOR QUESTION: To understand how people are motivated to achieve, what can I learn from the behavioral viewpoint?
2.4 Quantitative Viewpoint: Management Science and Operations Research MAJOR QUESTION: If the manager’s job is to solve problems, how might the two quantitative approaches help?
2.5 Systems Viewpoint MAJOR QUESTION: How can the exceptional manager be helped by the systems viewpoint?
2.6 Contingency Viewpoint MAJOR QUESTION: In the end, is there one best way to manage in all situations?
2.7 Quality-Management Viewpoint MAJOR QUESTION: Can the quality-management viewpoints offer guidelines for true managerial success?
2.8
Links: ” The Wall Street Journal, December 30, 2011, p. B3.