Software R Us Training Proposal
Software R Us Teaching Proposal
ENG\221
Instructor Kathleen Dunley
Synopsis
The purpose of the report is to propose bringing in external instructors to train recent staff on use of Microsoft suite and for accreditation in the suite. The teaching should increase customer satisfaction, employee productivity, expertise, and employee retention.
1.0 Overview
Purpose statement-
This proposal is to bring external instructors to the workplace to train our personnel in the use of the Microsoft professional plus 2010 suite and provide accreditation to our personnel. This will let our personnel converse more efficiently between our customers and other teams in order to get there software completed.
Need Breakdown: Increase electronic communiqué
Our customers have progressively wanted more communiqué through there emails. In-house reports confirm that 67% of our customer’s displeasure is a direct or indirect result from lack of effective communication between consumer and employee.
Interoffice communication
Our personnel are currently sending notes to each other’s offices that have been based on reports that they were lost. We also have some personnel that require doing work at home or on corporate trips while the rest of their team remain in office.
Ineffective design and documentation
The suites are already open on each employee’s computer, though less effective methods are used for communication such as notepad. Documents typed have not been correctly formatted to meet our business standards.
Staff retention
Personnel are gradually leaving as our rivals are providing better teaching and benefits.
2.0 Discussion
2.1 Company View
If we take a good look at our existing position of the corporation we should see a group of hard working, intellectual, and taught staff that consists of many new up-and-coming specialists in their field. Regrettably, we also see a lack of structure and
ENG\221
Instructor Kathleen Dunley
Synopsis
The purpose of the report is to propose bringing in external instructors to train recent staff on use of Microsoft suite and for accreditation in the suite. The teaching should increase customer satisfaction, employee productivity, expertise, and employee retention.
1.0 Overview
Purpose statement-
This proposal is to bring external instructors to the workplace to train our personnel in the use of the Microsoft professional plus 2010 suite and provide accreditation to our personnel. This will let our personnel converse more efficiently between our customers and other teams in order to get there software completed.
Need Breakdown: Increase electronic communiqué
Our customers have progressively wanted more communiqué through there emails. In-house reports confirm that 67% of our customer’s displeasure is a direct or indirect result from lack of effective communication between consumer and employee.
Interoffice communication
Our personnel are currently sending notes to each other’s offices that have been based on reports that they were lost. We also have some personnel that require doing work at home or on corporate trips while the rest of their team remain in office.
Ineffective design and documentation
The suites are already open on each employee’s computer, though less effective methods are used for communication such as notepad. Documents typed have not been correctly formatted to meet our business standards.
Staff retention
Personnel are gradually leaving as our rivals are providing better teaching and benefits.
2.0 Discussion
2.1 Company View
If we take a good look at our existing position of the corporation we should see a group of hard working, intellectual, and taught staff that consists of many new up-and-coming specialists in their field. Regrettably, we also see a lack of structure and
References: All supporting company data may be found on our company 's website at http://www.SoftwareRus.com/about/report-18553992 Microsoft Suite is a product and trademark of Microsoft Corporation and has no affiliations with our company. More information on certification may be found at http://www.microsoft.com/learning IDC is in no way affiliated with us, and reports used may be obtained at http://www.idc.com/ or downloaded from Microsoft at http://download.microsoft.com/download/6/3/1/6315f09a-3c1f-4695-b423-db2b56005682/204360_Final_IDC.pdf