ERIC D. PFEIFER
In recent years, board members and staff of the Midsouth Chamber of Commerce (MSCC) have been trying to update their information system. Their information has steadily required more capabilities and in pursuit of better more efficient capabilities they have made several missteps that have cost them a very large sum of money. They have had personnel acquire information systems that did not meet the requirements of MSCC. The cost of these nonfunctioning systems has been in excess of $277,000.00 dollars. MSCC is now on their third person to manage the acquisition of an information system that will meet all the current and foreseeable future needs of MSCC. They need to ensure that the person in charge of the acquisition of new information systems takes prudent steps to ensure that the information system that they acquire has been given a test run and it is able to complete all required tasks with a minimum of training required by the personnel who will be using the new system. MSCC needs to ensure that they start with a sound grasp of what the information system needs to collect, manage, retrieve and report to meet the requirements of supporting the business activities performed by MSCC. Failure to ensure that these steps are followed will result in the same types of problems experienced in the past by MSCC. MSCC must ensure that the language in the contract with the vendor has enough teeth that if the vendor fails to provide an information system that meets the needs of MSCC, they have viable repercussive actions to take against the vendor.
SOFTWARE PROBLEMS MIDSOUTH CHAMBER OF COMMERCE
Mistakes that the Chamber Made since the implementation of the UNITRAK Software
The Chamber has made numerous mistakes over the several months following Unitrak’s installation and implementation. Among them:
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